I need help canceling my free trial, since my account isn't working

Question

My Google account was disabled, so when I try to cancel my plan, it asks me to sign in, but it doesn't let me anymore, so the account doesn't work, and I don't know any other way to cancel the subscription

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, @Ivan123.

I am sorry that you did not find more value in our services and that is unfortunate that the account you used to start that commitment has also been disabled by Google. Your subscription is quite new, so I would encourage you to continue working with Google if you want to use their services in the future.

To end your new commitment to Adobe please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team. We can only request that the subscription be canceled on your behalf, so please continue working with Google to resolve your Google Play Store problems, @Ivan123.

For information on the Google Play Store refund policy, see https://support.google.com/googleplay/answer/7018481.

I don't see any records of any attempts to ever contact us, @Ivan123, so please use a different device to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If your school manages the network you are using or device, then you will need their help to reach us.

Please update this discussion thread if you have any additional questions, @Ivan123.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded