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Participant
August 5, 2025
Question

I need help with my adobe account

  • August 5, 2025
  • 2 replies
  • 206 views

I have another adobe account under the email [Personal information removed by moderator.]

but that email address is defunct. I previously canceled my subscription on that adobe account (since the email no longer worked) but this month my credit card was charged again. I've forgotten the password to that adobe account so I can't log in to see what happened. Is there any way for me to cancel the subscription on that account and delete that account completely, since the email isn't working? Thank you!

2 replies

kglad
Community Expert
Community Expert
August 5, 2025
Participant
August 5, 2025

This page shows how I can change the email after I've already logged in. I'm aware of this method, it's only that I can't sign in to that account (forgot my password) so I don't have access to the "account information and access" page.

kglad
Community Expert
Community Expert
August 5, 2025
kglad
Community Expert
Community Expert
August 5, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
Participant
August 5, 2025

I was looking through the forums and wasn't sure which community is most appropriate. Which one would you recommend I post to instead? You mentioned this post has already been moved, yes? Where to?

kglad
Community Expert
Community Expert
August 5, 2025