I tried to switch to a new pricing plan and ended up with my account blocked. No problem, I made another one. But now I've been charged on the account that I can no longer access. Has anyone else had this problem?

Forum|Forum|2 days ago
April 7, 2026
3 replies
37 views

kglad

Community Expert

regarding that acct access issue, try using a mobile phone's updated non-opera browser with wifi disabled to see if you can cancel using that.

AlexPopa OPTIC STOREAuthor

Participant

thanks for the thoughts.
I get this errors on ALL devices and browsers after I enter the mail. (IOS, Mac, Windows, Android, Chrome, App, Safari, Comet)

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @AlexPopa OPTIC STORE.

I am sorry you are experiencing problems accessing your account. Are you trying to access a different account than the one you used to create this public discussion thread? The account you used to post has an active subscription for Adobe Express.

If you have created a second account, due to access errors, and then started a new commitment to Adobe, then see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel any unneeded subscriptions to our services.

For more information on the cancellation and refund process, @AlexPopa OPTIC STORE, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

AlexPopa OPTIC STOREAuthor

Participant

As I mentioned in the post as well. Because I needed to run graphic elements I made another Adobe account (this one) which I also paid for. The old account was made on <Removed by Moderator> and when trying to change the plan I received this error. It happened 2 weeks ago, since then the error persists.

Jeff_A_Wright

Community Manager

I appreciate the update, @AlexPopa OPTIC STORE, but please be careful this is a public discussion forum that is visible to anyone with Internet access. I edited your previous post to remove your email address.

I do see that you contacted us directly, but then disconnected before anyone was able to take action on your support case. Please use a different device to reach out to us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. You may need to work with someone locally to help you contact us if you find yourself unable to maintain a stable chat session, @AlexPopa OPTIC STORE.

Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to review and update your recent support cases.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

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