A

Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
9 replies
42480 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

This topic has been closed for replies.

Correct answer Shivangi_Gupta

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

Oluwatomisin Adewale

Participant

Please I'm requesting for a refund. They deducted from my account for annual subscription but which is highly costly. I cancelled the subscription immediately I received the alert but wasn't refunded.

Please help me.

I'll be glad if Adobe see to this, please!

Community Manager

Correct answer

Community Manager

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

first_name_4534

Participant

This is happen to me too, why it's impossible to delete the credit card from the account, they scamming people

Community Expert

Community Expert

you can remove your entire account, including payment methods when you have no subscription, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Account%201%20Make%20a%20local%20copy,Then%20click%20Confirm%20delete%20account%20.%20See%20More.

Participant

This happens to me too! I already cancelled and still charged for it. Chat support always cancels

Joy36527772j8xa

Participant

Refund my money

Community Expert

Community Expert

@Joy36527772j8xa

Community Expert

Community Expert

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam

Rashmi27002770wxve

Community Manager

Community Manager

Hi there,

Thank you for writing to us.

I understand that you wish to get a refund of the subscription.

We have checked your account and we see that you have an active Adobe Acrobat Pro subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Test Screen Name

Legend

We are just customers like you.

Community Expert

Community Expert

Moved to the Account, Payment, & Plan forum from Using the Community