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Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
19 replies
60093 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Correct answer gupta shivangi

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

mikeecollins

Participant

Hello, I would like to request a refund, please. I was charged yesterday night and I cancelled immediately this morning. I received a cancellation confirmation. Thank you.

Peru Bob

Community Expert

@mikeecollins

Check your account:

https://account.adobe.com

Manveer

Participant

Hi team,

I got charged on my account even after cancelling my free trial before due date. Please give me refund. I also got email about cancellation on that day.

kglad

Community Expert

@Manveer

check your account, https://account.adobe.com

does it show any subscriptions (eg, ai for acrobat)?

and what type of subscription(s) (monthly, annual paid monthly etc) did you have?

Juubillzs23

Participant

Hi,

I signed up for a 1 month -subscription and after I accidentally made the payment for the Adobe Express preset by mistake. I kindly request a refund if possible. I can provide the payment receipt. a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately, I am disabled and really need the money back I have not used adobe even during the trial so may I please get my money back. Please do not ignore this.Thank you

Peru Bob

Community Expert

@Juubillzs23

Only you can cancel. We can’t do it for you on this public forum.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

aizbuz

Participant

Hello, I have been charged twice now in February and May for 29.99 each. I have not used the service. I thought I cancelled my subscription immediately after the trial, but it did not cancel. I am requesting a refund, immediately. I have just cancelled my account today. Please refund me.

kglad

Community Expert

@aizbuz

please don’t post duplicate messages.

marlonaokams

Participant

I am writing to request an immediate refund for an unexpected charge that was automatically deducted from my payment method for an Adobe product subscription.
I was not aware that this charge would be made, and I have not been able to locate any receipt or confirmation for this transaction. Additionally, there is no record of this subscription appearing in my App Store purchase history, which makes it impossible for me to manage or cancel it through normal channels.
I am a student with very limited finances, and this unexpected deduction has placed a significant burden on me. Given that I have no visible record of this subscription and did not intentionally authorize this recurring charge, I believe I am entitled to a full refund.

marlonaokams

Participant

i have an invoice tho

Lukass11

Participant

Hi,

I signed up for a 1 month -subscription and after I accidentally made the payment for the Adobe Express preset by mistake. I kindly request a refund if possible. I can provide the payment receipt. a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately. Please do not ignore this.Thank you

ShivangiGupta

Community Manager

Hi @Lukass11,

I confirm a refund has been initiated by Adobe for the Adobe Express subscription which you cancelled today. Please wait for 12-14 days for the refund to process.

^Shivangi

Thami01!

Participant

Hi

I signed up for a 7-day free trial, used it once for a single PDF, and cancelled my subscription before the billing date, but money was still deducted from my account. Please check and process a refund if applicable

kglad

Community Expert

@Thami01!

check your account to confirm everything, you intended to cancel, is cancelled, https://account.adobe.com

Fathima amna

Participant

Hi,

I signed up for a 7-day free trial I accidentally made the payment for the Lightroom preset by mistake. I kindly request a refund if possible. I can provide the payment receipt. a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately. Please do not ignore this.Thank you

kanikas28368183

Community Manager

Hi there, I understand how frustrating this can be. I don’t see any purchases linked to the Adobe ID you’re using in the community. To get this sorted, I recommend reaching out to Adobe Support directly using the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. They’ll be best placed to help you resolve this.

Hope this helps, and feel free to update us here if you need anything else.

defaultvj9tcl7ffl5q

Participant

I signed up for a 7-day free trial, used it once for a single PDF, and cancelled the same day. Despite this, I was charged — which is completely unacceptable. I was promised a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately. Please do not ignore this.

kanikas28368183

Community Manager

Hi there, I understand how confusing this can be. I can see that an Acrobat Premium subscription is active under the same Adobe ID used for this community. For any cancellation or refund questions, please refer to this article: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html. It walks you through the steps clearly.

If you need help understanding any part of the process, feel free to ask. We’re here to help.

Thanks

Kanika Sehgal

caremedso@gmail.com

Participant

Dear Team,

I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe is taken the payment from my bank account .Then i requested for a refund through email but there was no response.

kindly refund my amount .

kglad

Community Expert

@caremedso@gmail.com

check your account, https://account.adobe.com

does it show everything is cancelled?

p.s. you can’t initiate contact with adobe via email.

caremedso@gmail.com

Participant

This is a kind of misguidance that i took the freetrial and now you are saying still there is active . Please make it cancelled and refund the payment .please use the below as reference. I hope adobe will help me otherwise it’s a trap .

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