A

Anonymous

Question

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
108 replies
69968 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

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unique_Aura6c77

Participant

my account has been charged for the last two years straight even tho my email had been deactivated so I couldnt login. is there a possibility of getting a refund? i have managed to now login and cancel the plan however have been charged over $350 over this without being able to access the account 🥲

kglad

Community Expert

@unique_Aura6c77

i doubt it, but you can ask adobe support via social media.

Nywana+mao+sani

Participant

I would like a refund because I cancelled my subscription and even received an email confirming the cancellation

Peru Bob

Community Expert

@Nywana mao sani

If properly cancelled and a refund is due, it will be processed within 14 days.

sasongko

Participant

Salam👋🏽,

Semoga Anda baik-baik saja. Saya telah berlangganan Adobe Podcast dan saya dikenakan biaya setiap bulan pada tanggal 25. Bulan depan saya tidak membutuhkannya lagi. Saya membatalkan langganan hari ini setelah dikenakan biaya. Tertulis bahwa saya masih memiliki akses ke layanan tersebut hingga 25 Agustus, namun saya ingin pengembalian dana. Apakah mungkin untuk mendapatkan pengembalian dana?

[personal information removed by moderator]

sasongko

Participant

Salam👋🏽,

Semoga Anda baik-baik saja. Saya telah berlangganan Adobe Podcast dan saya dikenakan biaya setiap bulan pada tanggal 25. Bulan depan saya tidak membutuhkannya lagi. Saya membatalkan langganan hari ini setelah dikenakan biaya. Tertulis bahwa saya masih memiliki akses ke layanan tersebut hingga 25 Agustus, namun saya ingin pengembalian dana. Apakah mungkin untuk mendapatkan pengembalian dana?

[personal information removed by moderator]

W

Warona

Participant

Greetings👋🏽,

I hope you're well. I have been subscribed to Adobe Podcast and it has been charging me every month on the 25th. This upcoming month I will not be needing it. I canceled today after being charged. It says that i will still have access to the service until 25 August however I would like a refund instead. Is it possible to get a refund?

Cancelation ID: AB08271100175CZA

Warm regards,

Warona

kglad

Community Expert

@Warona

it’s possible, but unlikely. you could try adobe support via chat or social media to make your request.

S

sodermanmarketing

Participant

Please refund this charge that just happened on my account. I canceled. Thanks.

Order ID BL3525029291

Peru Bob

Community Expert

@sodermanmarketing

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

P

paulabelencion

Participant

I had subscribed to a one month free trial for adobe podcast, and I didn't realize my free trial was already over, it turns out that my payment method wasn't processing through before because my payment account had no money in it, i wasn't aware of that fact because my email is no longer working because of full storage. 2 days ago, my payment account had money and adobe automatically deducted from it, can you confirm if i can get a refund?

kglad

Community Expert

@paulabelencion

you have to cancel during the trial period for a refund

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Neil

Participant

In June 2025 I trialled Adobe (£19.97pcm) however cancelled trial within 14days but I am still being billed £4.98 monthly I have just discovered.

I require a full refund for the last 12 months (£59.76) as I have never received an invoice and I believed I had cancelled all payments when I cancelled the trial.

Peru Bob

Community Expert

@Neil

Check your account to see if you actually cancelled all subscriptions:

https://account.adobe.com/

Participant

Participant

I would like a refund for my subscription. I did not realize the cost and it auto charged today. I already canceled, please confirm I will get a refund.