A

Anonymous

Question

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
108 replies
69971 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Show previous replies

K

kaihsu242712771

Participant

I cancelled within 14 days, how do I make sure I get my refunds?

ShivangiGupta

Community Manager

Hi there,

I confirm that Adobe has initiated a refund to your bank account. It may take 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

R

ranma

Participant

Hi Mam,

Can you also check my account to make sure a refund was initiated? I just cancelled today.

L

Leon_Tuthill4255

Participant

I canceled Adobe Stock and Creative last night well in advance of the renewal date. This morning I woke up and Adobe charged me over $100 dollars. I have no order # to chase this back to so I’m sitting here deciding out to proceed. I used Adobe for school but the semester ended so I don’t want to pay if/when I’m not using it.

Not going to lie, I’ve seen nothing but borderline sketchy business behavior from Adobe and this experience (unless it can be corrected in a timely manner) will be the reason I boycott and never use a paid Adobe service again.

TLDR: total nightmare

kglad

Community Expert

@Leon_Tuthill4255

does your account ( https://account.adobe.com ) show any subscriptions?

L

Leon_Tuthill4255

Participant

No. If you read my post, I had mentioned that I cancelled my subscriptions well in advance of the renewal date. The following morning I was charged well over $100 with no email receipt. Even if those subscriptions had not been canceled, they still wouldn’t have added up to $100.

Z

Zekkee30

Participant

Please cancel my subscription and can I have my refund? Please.

This is the Ref. No. 744132792

Proof that their was a deduction on my Ewallet account

kglad

Community Expert

@Zekkee30

no one can cancel for you. you must cancel your own subscription and you must cancel your subscription within the refund period in order to receive a refund.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

D

Dawn16

Participant

Hi. I need a refund. I signed up for a free trial and forgot to cancel my subscription now I was charged. I already cancelled my current subscription.

kglad

Community Expert

@Dawn16

refunds are automatic if you cancelled during the cancellation period and take up to 14 days to complete. meanwhile, check your account and confirm you have no subscriptions, https://account.adobe.com

D

Dawn16

Participant

The current subscription plan was cancelled already. However, there’s this one a suspended plan that I cannot cancel. Do you think it will affect the refund process?

M

Monankies

Participant

Hello! Can I have my refund please and cancel subscription... because is not even 14 days yet for deduction but this app already took my money.

kglad

Community Expert

@Monankies

refunds are automatic, if you qualify and take up to 14 days to complete.

meanwhile, check your account ( https://account.adobe.com ) to confirm everything is cancelled.

PendingPayment

Participant

Hello, I also have this exact problem word for word. I do not want to pay for a service I only used once for a college application. Please give me my refund. I do not want you to explain the 14 days refund from initial subscription because like some other people here, we are charged after cancelling or forgot to cancel it — and we barely use the service!

I have cancelled my plan but I still have to pay the few months I didn't even use the app.

Dhparker100

Participant

Hello! I have been a user for a while but not actively utilizing subscription and intended to cancel before this cycle—the renewal was forgotten and my account is overdrafted. I got a successful cancellation just now but it would be immensely helpful to also receive a refund. Please let me know if this is possible—I have been a customer for a while, it is just no longer viable for me at this time. Thank you for considering.

Ijxjxjxx

Participant

I need a refund urgently, I had a 7 day free trial trial and I cancelled before the last day but I js got billed this morning, I need to know if I’m gonna a refund

Peru Bob

Community Expert

@Ijxjxjxx

If you properly canceled, you will receive a refund within 14 days.

Rubyhihiii

Participant

So I only need to hit the cancel section right? because I dont see any refund function to process. The refund is automatically processed if I cancel the plan within 14 days, isnt it?

user1992

Participant

Hi, may I please have a refund for the charge after my trial? I have already cancelled.

Peru Bob

Community Expert

@user1992

Nobody on this forum, not even Adobe employees, can do that.

You will have to contact Adobe support via chat or social media.

ShivangiGupta

Community Manager

Hi @user1992,

I confirm that a refund has been issued by Adobe yesterday after you cancelled your plan. It usually takes 12-14 days for the refund to process.

Let me know if you have any additional questions.

^Shivangi

ejtang99

Participant

Hi I signed up for a trial service and was automatically billed the past 2-3 months for two services in which I had cancelled. I’m requesting a refund as it was extremely difficult to verify the cancellation and the services were not used at all

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