A

Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
35 replies
65993 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Correct answer gupta shivangi

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

P

paulabelencion

Participant

I had subscribed to a one month free trial for adobe podcast, and I didn't realize my free trial was already over, it turns out that my payment method wasn't processing through before because my payment account had no money in it, i wasn't aware of that fact because my email is no longer working because of full storage. 2 days ago, my payment account had money and adobe automatically deducted from it, can you confirm if i can get a refund?

kglad

Community Expert

@paulabelencion

you have to cancel during the trial period for a refund

N

Neil

Participant

In June 2025 I trialled Adobe (£19.97pcm) however cancelled trial within 14days but I am still being billed £4.98 monthly I have just discovered.

I require a full refund for the last 12 months (£59.76) as I have never received an invoice and I believed I had cancelled all payments when I cancelled the trial.

Peru Bob

Community Expert

@Neil

Check your account to see if you actually cancelled all subscriptions:

https://account.adobe.com/

Participant

Participant

I would like a refund for my subscription. I did not realize the cost and it auto charged today. I already canceled, please confirm I will get a refund.

S

sgodek77

Participant

I cancelled within 14 days, will I get a refund?

Peru Bob

Community Expert

@sgodek77

If cancelled properly and if you are entitled to a refund, it will be issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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--removed--

Participant

I cancelled within 14 days, how do I make sure I get my refunds?

ShivangiGupta

Community Manager

Hi there,

I confirm that Adobe has initiated a refund to your bank account. It may take 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

R

ranma

Participant

Hi Mam,

Can you also check my account to make sure a refund was initiated? I just cancelled today.

L

Leon_Tuthill4255

Participant

I canceled Adobe Stock and Creative last night well in advance of the renewal date. This morning I woke up and Adobe charged me over $100 dollars. I have no order # to chase this back to so I’m sitting here deciding out to proceed. I used Adobe for school but the semester ended so I don’t want to pay if/when I’m not using it.

Not going to lie, I’ve seen nothing but borderline sketchy business behavior from Adobe and this experience (unless it can be corrected in a timely manner) will be the reason I boycott and never use a paid Adobe service again.

TLDR: total nightmare

kglad

Community Expert

@Leon_Tuthill4255

does your account ( https://account.adobe.com ) show any subscriptions?

L

Leon_Tuthill4255

Participant

No. If you read my post, I had mentioned that I cancelled my subscriptions well in advance of the renewal date. The following morning I was charged well over $100 with no email receipt. Even if those subscriptions had not been canceled, they still wouldn’t have added up to $100.

Z

Zekkee30

Participant

Please cancel my subscription and can I have my refund? Please.

This is the Ref. No. 744132792

Proof that their was a deduction on my Ewallet account

kglad

Community Expert

@Zekkee30

no one can cancel for you. you must cancel your own subscription and you must cancel your subscription within the refund period in order to receive a refund.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

D

Dawn16

Participant

Hi. I need a refund. I signed up for a free trial and forgot to cancel my subscription now I was charged. I already cancelled my current subscription.

kglad

Community Expert

@Dawn16

refunds are automatic if you cancelled during the cancellation period and take up to 14 days to complete. meanwhile, check your account and confirm you have no subscriptions, https://account.adobe.com

D

Dawn16

Participant

The current subscription plan was cancelled already. However, there’s this one a suspended plan that I cannot cancel. Do you think it will affect the refund process?

M

Monankies

Participant

Hello! Can I have my refund please and cancel subscription... because is not even 14 days yet for deduction but this app already took my money.

kglad

Community Expert

@Monankies

refunds are automatic, if you qualify and take up to 14 days to complete.

meanwhile, check your account ( https://account.adobe.com ) to confirm everything is cancelled.

PendingPayment

Participant

Hello, I also have this exact problem word for word. I do not want to pay for a service I only used once for a college application. Please give me my refund. I do not want you to explain the 14 days refund from initial subscription because like some other people here, we are charged after cancelling or forgot to cancel it — and we barely use the service!

I have cancelled my plan but I still have to pay the few months I didn't even use the app.

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Thread Summary

Best Solution for Similar Cases

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