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Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
26 replies
62647 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

Correct answer gupta shivangi

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

PendingPayment

Participant

Hello, I also have this exact problem word for word. I do not want to pay for a service I only used once for a college application. Please give me my refund. I do not want you to explain the 14 days refund from initial subscription because like some other people here, we are charged after cancelling or forgot to cancel it — and we barely use the service!

I have cancelled my plan but I still have to pay the few months I didn't even use the app.

Dhparker100

Participant

Hello! I have been a user for a while but not actively utilizing subscription and intended to cancel before this cycle—the renewal was forgotten and my account is overdrafted. I got a successful cancellation just now but it would be immensely helpful to also receive a refund. Please let me know if this is possible—I have been a customer for a while, it is just no longer viable for me at this time. Thank you for considering.

Ijxjxjxx

Participant

I need a refund urgently, I had a 7 day free trial trial and I cancelled before the last day but I js got billed this morning, I need to know if I’m gonna a refund

Peru Bob

Community Expert

@Ijxjxjxx

If you properly canceled, you will receive a refund within 14 days.

Rubyhihiii

Participant

So I only need to hit the cancel section right? because I dont see any refund function to process. The refund is automatically processed if I cancel the plan within 14 days, isnt it?

user1992

Participant

Hi, may I please have a refund for the charge after my trial? I have already cancelled.

Peru Bob

Community Expert

@user1992

Nobody on this forum, not even Adobe employees, can do that.

You will have to contact Adobe support via chat or social media.

ShivangiGupta

Community Manager

Hi @user1992,

I confirm that a refund has been issued by Adobe yesterday after you cancelled your plan. It usually takes 12-14 days for the refund to process.

Let me know if you have any additional questions.

^Shivangi

ejtang99

Participant

Hi I signed up for a trial service and was automatically billed the past 2-3 months for two services in which I had cancelled. I’m requesting a refund as it was extremely difficult to verify the cancellation and the services were not used at all

Tracking:

AD04722422130CUS

Peru Bob

Community Expert

@ejtang99

Only you can cancel. We can’t do it for you on this forum.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

ejtang99

Participant

Hi,
I’ve cancelled but i’m requesting a refund since it was automatically processed. Thank you for the prompt reply.

Aduragbemi364283650ga9

Participant

Hello Adobe, i cancelled my Behance subscription on june 4 before June 18 the due date and requested for a refund but till now, the refund has not been processed. i’m yet to receive it

This is the tracking id AE05754400010CNG

Peru Bob

Community Expert

@Aduragbemi364283650ga9

This forum doesn't support Behance.

Please go here:

https://help.behance.net/hc/en-us

Aduragbemi364283650ga9

Participant

Hello Adobe, i cancelled my Behance subscription after paying on june 4 before June 18 the due date and requested for a refund but till now, the refund has not been processed. i’m yet to receive it

This is the tracking id AE05754400010CNG

i’ll really appreciate if this can be sought out ASAP

Peru Bob

Community Expert

@Aduragbemi364283650ga9

This forum doesn't support Behance.

Please go here:

https://help.behance.net/hc/en-us

mikeecollins

Participant

Hello, I would like to request a refund, please. I was charged yesterday night and I cancelled immediately this morning. I received a cancellation confirmation. Thank you.

Peru Bob

Community Expert

@mikeecollins

Check your account:

https://account.adobe.com

Manveer

Participant

Hi team,

I got charged on my account even after cancelling my free trial before due date. Please give me refund. I also got email about cancellation on that day.

kglad

Community Expert

@Manveer

check your account, https://account.adobe.com

does it show any subscriptions (eg, ai for acrobat)?

and what type of subscription(s) (monthly, annual paid monthly etc) did you have?

Juubillzs23

Participant

Hi,

I signed up for a 1 month -subscription and after I accidentally made the payment for the Adobe Express preset by mistake. I kindly request a refund if possible. I can provide the payment receipt. a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately, I am disabled and really need the money back I have not used adobe even during the trial so may I please get my money back. Please do not ignore this.Thank you

Peru Bob

Community Expert

@Juubillzs23

Only you can cancel. We can’t do it for you on this public forum.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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Thread Summary

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