A

Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
111 replies
73365 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

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Correct answer ShivangiGupta

Thread Summary

A user subscribed to a 7-day free trial and cancelled it the same day to avoid being charged. Despite the cancellation, the user was later charged repeatedly over several months on their credit card.

Rashmi (Community Manager) confirmed to a user that an active subscription was found under the account tied to the community post and pointed to the steps for cancelling a subscription and reviewing cancellation terms.
kglad (Community Expert) advised a similar user experiencing this issue to check their Adobe account to confirm whether the subscription still showed as active or cancelled, and separately noted that a subscription and its saved payment method can be removed entirely once no subscription remains.
Several commenters, including kglad, cautioned that if someone is contacted directly through email or private message claiming to help with a refund, this is very likely a scam rather than a legitimate Adobe representative, and recommended verifying any Adobe communication through an official adobe.com domain.

Solutions suggested by Adobe

Cancel your plan directly through your Adobe account by going to Plans, selecting Manage Plan for the subscription in question, and choosing Cancel Your Plan.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Review Adobe's refund policy to check your eligibility — most plans qualify for a full refund if cancelled within 14 days of the initial purchase or trial start, while charges after that window generally are not refundable and may follow different cancellation terms depending on your plan type.
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
After cancelling, check your email for a confirmation from Adobe or verify the cancellation status directly on your Adobe account plans page to make sure no active subscription remains.
https://account.adobe.com/plans

ShivangiGupta

Correct answer

Community Manager

Thread Summary

A user subscribed to a 7-day free trial and cancelled it the same day to avoid being charged. Despite the cancellation, the user was later charged repeatedly over several months on their credit card.

Rashmi (Community Manager) confirmed to a user that an active subscription was found under the account tied to the community post and pointed to the steps for cancelling a subscription and reviewing cancellation terms.
kglad (Community Expert) advised a similar user experiencing this issue to check their Adobe account to confirm whether the subscription still showed as active or cancelled, and separately noted that a subscription and its saved payment method can be removed entirely once no subscription remains.
Several commenters, including kglad, cautioned that if someone is contacted directly through email or private message claiming to help with a refund, this is very likely a scam rather than a legitimate Adobe representative, and recommended verifying any Adobe communication through an official adobe.com domain.

Solutions suggested by Adobe

Cancel your plan directly through your Adobe account by going to Plans, selecting Manage Plan for the subscription in question, and choosing Cancel Your Plan.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Review Adobe's refund policy to check your eligibility — most plans qualify for a full refund if cancelled within 14 days of the initial purchase or trial start, while charges after that window generally are not refundable and may follow different cancellation terms depending on your plan type.
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
After cancelling, check your email for a confirmation from Adobe or verify the cancellation status directly on your Adobe account plans page to make sure no active subscription remains.
https://account.adobe.com/plans

^Shivangi

D

Divine_kid21a0

Participant

Hi Team,

I would like to kindly request a full refund and the immediate cancellation of my subscription.

Here is my situation:

I am a student, and I only signed up for this trial to complete a quick assignment for my school project. I only used the software for one single day.
I was under the impression that it was a 1-month free trial, but I was suddenly charged after just 1 week.
My payment method (TnG Wallet) only had RM20, which was deducted, leaving an unpaid balance of around RM85 on my account.
Due to this pending balance, the system prevents me from manually cancelling the plan under "Manage Plan".

As a student with limited financial means, I cannot afford this unexpected plan. I kindly ask for your help to:

Waive/clear the unpaid balance of RM85
Refund the RM20 that was charged
Cancel my subscription completely

Thank you so much for your understanding and help!

kanikas28368183

Community Manager

Hi Divine_kid21a0, we hear you, and we understand you'd like to cancel your subscription. However, there appears to be a payment issue on your account that needs to be resolved first.

Please update your payment details by following the steps in this link. Once the payment information has been updated successfully, you should be able to proceed with canceling your subscription.

If you run into any issues or need additional help, please let us know. We're here to support you.

Thanks
^KS

U

unique_Aura6c77

Participant

my account has been charged for the last two years straight even tho my email had been deactivated so I couldnt login. is there a possibility of getting a refund? i have managed to now login and cancel the plan however have been charged over $350 over this without being able to access the account 🥲

kglad

Community Expert

@unique_Aura6c77

i doubt it, but you can ask adobe support via social media.

Nywana+mao+sani

Participant

I would like a refund because I cancelled my subscription and even received an email confirming the cancellation

Peru Bob

Community Expert

@Nywana mao sani

If properly cancelled and a refund is due, it will be processed within 14 days.

sasongko

Participant

Salam👋🏽,

Semoga Anda baik-baik saja. Saya telah berlangganan Adobe Podcast dan saya dikenakan biaya setiap bulan pada tanggal 25. Bulan depan saya tidak membutuhkannya lagi. Saya membatalkan langganan hari ini setelah dikenakan biaya. Tertulis bahwa saya masih memiliki akses ke layanan tersebut hingga 25 Agustus, namun saya ingin pengembalian dana. Apakah mungkin untuk mendapatkan pengembalian dana?

[personal information removed by moderator]

sasongko

Participant

Salam👋🏽,

Semoga Anda baik-baik saja. Saya telah berlangganan Adobe Podcast dan saya dikenakan biaya setiap bulan pada tanggal 25. Bulan depan saya tidak membutuhkannya lagi. Saya membatalkan langganan hari ini setelah dikenakan biaya. Tertulis bahwa saya masih memiliki akses ke layanan tersebut hingga 25 Agustus, namun saya ingin pengembalian dana. Apakah mungkin untuk mendapatkan pengembalian dana?

[personal information removed by moderator]

W

Warona

Participant

Greetings👋🏽,

I hope you're well. I have been subscribed to Adobe Podcast and it has been charging me every month on the 25th. This upcoming month I will not be needing it. I canceled today after being charged. It says that i will still have access to the service until 25 August however I would like a refund instead. Is it possible to get a refund?

Cancelation ID: AB08271100175CZA

Warm regards,

Warona

kglad

Community Expert

@Warona

it’s possible, but unlikely. you could try adobe support via chat or social media to make your request.

S

sodermanmarketing

Participant

Please refund this charge that just happened on my account. I canceled. Thanks.

Order ID BL3525029291

Peru Bob

Community Expert

@sodermanmarketing

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

P

paulabelencion

Participant

I had subscribed to a one month free trial for adobe podcast, and I didn't realize my free trial was already over, it turns out that my payment method wasn't processing through before because my payment account had no money in it, i wasn't aware of that fact because my email is no longer working because of full storage. 2 days ago, my payment account had money and adobe automatically deducted from it, can you confirm if i can get a refund?

kglad

Community Expert

@paulabelencion

you have to cancel during the trial period for a refund

N

Neil

Participant

In June 2025 I trialled Adobe (£19.97pcm) however cancelled trial within 14days but I am still being billed £4.98 monthly I have just discovered.

I require a full refund for the last 12 months (£59.76) as I have never received an invoice and I believed I had cancelled all payments when I cancelled the trial.