A

Anonymous

Answered

I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
111 replies
73365 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

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Correct answer ShivangiGupta

Thread Summary

A user subscribed to a 7-day free trial and cancelled it the same day to avoid being charged. Despite the cancellation, the user was later charged repeatedly over several months on their credit card.

Rashmi (Community Manager) confirmed to a user that an active subscription was found under the account tied to the community post and pointed to the steps for cancelling a subscription and reviewing cancellation terms.
kglad (Community Expert) advised a similar user experiencing this issue to check their Adobe account to confirm whether the subscription still showed as active or cancelled, and separately noted that a subscription and its saved payment method can be removed entirely once no subscription remains.
Several commenters, including kglad, cautioned that if someone is contacted directly through email or private message claiming to help with a refund, this is very likely a scam rather than a legitimate Adobe representative, and recommended verifying any Adobe communication through an official adobe.com domain.

Solutions suggested by Adobe

Cancel your plan directly through your Adobe account by going to Plans, selecting Manage Plan for the subscription in question, and choosing Cancel Your Plan.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Review Adobe's refund policy to check your eligibility — most plans qualify for a full refund if cancelled within 14 days of the initial purchase or trial start, while charges after that window generally are not refundable and may follow different cancellation terms depending on your plan type.
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
After cancelling, check your email for a confirmation from Adobe or verify the cancellation status directly on your Adobe account plans page to make sure no active subscription remains.
https://account.adobe.com/plans

Show previous replies

Thami01!

Participant

Hi

I signed up for a 7-day free trial, used it once for a single PDF, and cancelled my subscription before the billing date, but money was still deducted from my account. Please check and process a refund if applicable

kglad

Community Expert

@Thami01!

check your account to confirm everything, you intended to cancel, is cancelled, https://account.adobe.com

Fathima amna

Participant

Hi,

I signed up for a 7-day free trial I accidentally made the payment for the Lightroom preset by mistake. I kindly request a refund if possible. I can provide the payment receipt. a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately. Please do not ignore this.Thank you

kanikas28368183

Community Manager

Hi there, I understand how frustrating this can be. I don’t see any purchases linked to the Adobe ID you’re using in the community. To get this sorted, I recommend reaching out to Adobe Support directly using the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. They’ll be best placed to help you resolve this.

Hope this helps, and feel free to update us here if you need anything else.

defaultvj9tcl7ffl5q

Participant

I signed up for a 7-day free trial, used it once for a single PDF, and cancelled the same day. Despite this, I was charged — which is completely unacceptable. I was promised a free trial and instead lost money I cannot afford to lose. I am requesting a full refund immediately. Please do not ignore this.

kanikas28368183

Community Manager

Hi there, I understand how confusing this can be. I can see that an Acrobat Premium subscription is active under the same Adobe ID used for this community. For any cancellation or refund questions, please refer to this article: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html. It walks you through the steps clearly.

If you need help understanding any part of the process, feel free to ask. We’re here to help.

Thanks

Kanika Sehgal

caremedso@gmail.com

Participant

Dear Team,

I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe is taken the payment from my bank account .Then i requested for a refund through email but there was no response.

kindly refund my amount .

kglad

Community Expert

@caremedso@gmail.com

check your account, https://account.adobe.com

does it show everything is cancelled?

p.s. you can’t initiate contact with adobe via email.

caremedso@gmail.com

Participant

This is a kind of misguidance that i took the freetrial and now you are saying still there is active . Please make it cancelled and refund the payment .please use the below as reference. I hope adobe will help me otherwise it’s a trap .

Oluwatomisin Adewale

Participant

Please I'm requesting for a refund. They deducted from my account for annual subscription but which is highly costly. I cancelled the subscription immediately I received the alert but wasn't refunded.

Please help me.

I'll be glad if Adobe see to this, please!

gupta shivangi

Legend

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended despite not actively using the service.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

3. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

F

first_name_4534

Participant

This is happen to me too, why it's impossible to delete the credit card from the account, they scamming people

kglad

Community Expert

you can remove your entire account, including payment methods when you have no subscription, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Account%201%20Make%20a%20local%20copy,Then%20click%20Confirm%20delete%20account%20.%20See%20More.

G

gelli_0702

Participant

This happens to me too! I already cancelled and still charged for it. Chat support always cancels

J

Joy36527772j8xa

Participant

Refund my money

kglad

Community Expert

@Joy36527772j8xa

kglad

Community Expert

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam

Show more replies

Thread Summary

Best Solution for Similar Cases

Helpful Resources

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