I Want A Refund On Adobe Subscription

Forum|Forum|3 years ago
January 10, 2023
111 replies
73365 views

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

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Correct answer ShivangiGupta

Thread Summary

A user subscribed to a 7-day free trial and cancelled it the same day to avoid being charged. Despite the cancellation, the user was later charged repeatedly over several months on their credit card.

Rashmi (Community Manager) confirmed to a user that an active subscription was found under the account tied to the community post and pointed to the steps for cancelling a subscription and reviewing cancellation terms.
kglad (Community Expert) advised a similar user experiencing this issue to check their Adobe account to confirm whether the subscription still showed as active or cancelled, and separately noted that a subscription and its saved payment method can be removed entirely once no subscription remains.
Several commenters, including kglad, cautioned that if someone is contacted directly through email or private message claiming to help with a refund, this is very likely a scam rather than a legitimate Adobe representative, and recommended verifying any Adobe communication through an official adobe.com domain.

Solutions suggested by Adobe

Cancel your plan directly through your Adobe account by going to Plans, selecting Manage Plan for the subscription in question, and choosing Cancel Your Plan.
https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
Review Adobe's refund policy to check your eligibility — most plans qualify for a full refund if cancelled within 14 days of the initial purchase or trial start, while charges after that window generally are not refundable and may follow different cancellation terms depending on your plan type.
https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html
After cancelling, check your email for a confirmation from Adobe or verify the cancellation status directly on your Adobe account plans page to make sure no active subscription remains.
https://account.adobe.com/plans