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Participant
June 30, 2021
Question

I WANT TO CANCEL MY PLAN

  • June 30, 2021
  • 2 replies
  • 162 views

Hi there, 
Need urgent help to cancel one of my plans. I've been trying to cancel my plan which I took by mistake and now not able to cancel it. This is so frustrating to find the path to cancel the plan. 

NOTHING IS THERE IN THE MANAGE PLAN "WHAT'S THE USE OF THAT OPTION?" 

Can anyone please help, not even able to connect with HELP & SUPPORT?


Many thanks. 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
July 1, 2021

Did you order directly from Adobe or an App store? 

 

If ordered directly from Adobe, CONTACT ADOBE SUPPORT:

=====================
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

If you ordered from an App store, contact the store.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
June 30, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730