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Bigdaddychuck1
Participant
May 24, 2026
Question

I would like to request a refund. I accidentally forgot to cancel my subscription. And it also charged my wife’s account and not mine.

  • May 24, 2026
  • 3 replies
  • 15 views

I know if it was my fault by I would like for you to issue me a refund. 

    3 replies

    kanikas28368183
    Community Manager
    Community Manager
    May 25, 2026

    Hi there, I understand refund-related concerns can be frustrating. For any questions about refunds, the best team to help you is our Support team, as they can check the details on your account directly. You can reach them using the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Hope this helps.

     

    Thanks 

    Kanika Sehgal 

    John T Smith
    Community Expert
    Community Expert
    May 24, 2026

    After the 7 day trial and added 7 day grace period a trial becomes a subscription and there is no refund

     

    This is a public forum, not Adobe support... other users can't help
    To contact support and plead your case see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    kglad
    Community Expert
    Community Expert
    May 24, 2026

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel