If after cancellation I am told I will get a refund within 5 business days is that information true?

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I have canceled my subscription, and I was told I will get my refund with 5 business days . Is that information accurate ?

Nancy OSheaCorrect answer

Community Expert

The policy states: “allow 5-7 business days for refund requests to be processed.” However, your bank may take longer to record it. This varies by bank & region.

For more details, refer to your plan’s Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

[This topic should be moved to Account, Payment & Plan.]

https://community.adobe.com/questions-6

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Correct answer

Community Expert

The policy states: “allow 5-7 business days for refund requests to be processed.” However, your bank may take longer to record it. This varies by bank & region.

For more details, refer to your plan’s Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

[This topic should be moved to Account, Payment & Plan.]

https://community.adobe.com/questions-6

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Nancy O'Shea— Product User & Community Expert

N8.

Hey @Nasinya
Not sure which cancellation you are referring to. For anything related to the Adobe Creative Cloud you may want to post your Qs here. https://community.adobe.com/creative-cloud-services-604

Cheers

Nate

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NasinyaAuthor

Participant

I mean cancellation of adobe acrobat pro and ai assistant

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N8.

Since we don’t have access to your private details. You will need to have a conversation w the AI bot and then a human to determine if you have cancelled your subscription.

The Creative Cloud Link/ community will definitely be more resourceful. As this relates to your subscriptions and private account info.

Cheers
Nate

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