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Nasinya
Nasinya
Participant
April 1, 2026
Answered

If after cancellation I am told I will get a refund within 5 business days is that information true?

  • April 1, 2026
  • 2 replies
  • 39 views

I have canceled my subscription, and I was told I will get my refund with 5 business days . Is that information accurate ?

    Correct answer Nancy OShea

    The policy states: “allow 5-7 business days for refund requests to be processed.”  However, your bank may take longer to record it. This varies by bank & region.

     

    For more details, refer to your plan’s Subscription & Cancellation Terms below.

    https://www.adobe.com/legal/subscription-terms.html

     

    [This topic should be moved to Account, Payment & Plan.]

    https://community.adobe.com/questions-6

     

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 1, 2026

    The policy states: “allow 5-7 business days for refund requests to be processed.”  However, your bank may take longer to record it. This varies by bank & region.

     

    For more details, refer to your plan’s Subscription & Cancellation Terms below.

    https://www.adobe.com/legal/subscription-terms.html

     

    [This topic should be moved to Account, Payment & Plan.]

    https://community.adobe.com/questions-6

     

     

    Nancy O'Shea— Product User & Community Expert
    O
    Community Expert
    Oh.N8Community Expert
    April 1, 2026

    Hey ​@Nasinya 
    Not sure which cancellation you are referring to. For anything related to the Adobe Creative Cloud you may want to post your Qs here. https://community.adobe.com/creative-cloud-services-604

     

    Cheers

    Nate

    Nasinya
    NasinyaAuthor
    Participant
    April 1, 2026

    I mean cancellation of adobe acrobat pro and ai assistant 

    O
    Community Expert
    Oh.N8Community Expert
    April 1, 2026

    Since we don’t have access to your private details. You will need to have a conversation w the AI bot and then a human to determine if you have cancelled your subscription.

    The Creative Cloud Link/ community will definitely be more resourceful. As this relates to your subscriptions and private account info.

    Cheers
    Nate

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