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Gabriella Kova
Participant
June 26, 2020
Question

incrorrect billing info

  • June 26, 2020
  • 4 replies
  • 180 views

I want to buy Adobe Photoshop, Illustrator and In Design but when i want to choose a plan The Incorrect Billing Info is appear. So, i can't to subscribe it. Thank you for your help.

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4 replies

Just Shoot Me
Just Shoot Me
Legend
June 28, 2020

The only time billing info get enter into your Adobe account is if you enter it or the browser you are using Auto Enters it.

Even if the browsers enters the wrong info you can change that.

But also it can happen because you are Logged In from one part of the world and you are trying to use a different part of the world to buy the subscription.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 26, 2020

Do you have more than one account?

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 26, 2020

Log-in to your account and click this link https://account.adobe.com/ to verify your information

Anonymous
June 26, 2020

Moving to the Account, Payment, & Plan forum from Photoshop

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