Questions

Nmmx[Moved to Account, Payment, & Plan by a moderator］

Hello There, I am having problem with my paying with my Payoneer Card. I had been using the same card details for the past 8 months. Everything is okay with my card, it is not expired and is not empty. I have tried several times still it doesn’t accept.  I do only have one card, I tried using one of my friends card as well but it doesn't work. Hoping for positive responses, Thanks.

Quiero exponer mi experiencia con Adobe porque considero que la forma en que se manejó esta suscripción fue muy confusa.Todo comenzó cuando Adobe me ofreció un plan de Acrobat Pro con un mes de prueba gratuita. Acepté precisamente porque se trataba de una prueba gratis; sin embargo, inmediatamente después de suscribirme se me realizó un cobro, a pesar de que supuestamente estaba iniciando el periodo gratuito.Posteriormente intenté cancelar la suscripción porque no quería continuar con el servicio y me encontré con otra sorpresa: Adobe me indicaba que debía pagar una penalización por cancelación anticipada de $215.592 COP, porque aparentemente la suscripción correspondía a un compromiso anual.Decidí esperar hasta que terminara el mes pensando que entonces podría cancelar sin tener que pagar nuevamente. Hoy, 27 de septiembre, al finalizar ese periodo, Adobe generó automáticamente un nuevo cobro de $39.199 COP correspondiente al periodo del 27 de septiembre al 26 de octubre. Ese cobro no

I need help escalating a support request. Adobe’s virtual assistant repeatedly says it will connect me with a human advisor, but no agent ever joins and the chat eventually resets.I have an unresolved billing/subscription issue and need a case number plus a real billing specialist. I only need Photoshop and Lightroom, and I do not want my Photography plan interrupted while the account is reviewed.Can an Adobe employee or community manager advise the reliable route to open or escalate a billing case when the signed-in chat queue does not connect? I can provide case details privately to an Adobe representative.I will not post account, payment, or order details here.

Does anyone know how to get a hold of the "Account Manager"? The email I was given is "nondeliverable".Customer support just tells me to talk to my "Account Manager". 

I subscribed for a free trial of the program, but yesterday the subscription fee was deducted from my friend's card. I want to subscribe and get the deducted amount back. 

Adjunto pruebas

I want to cancel my trial, buat after 2-3 days, it's just showing that they renew my package etc. Today is the last day and I dont want get charge. Is this a trap or what ? 

Why it is now very hard perhaps impossible to contact Adobe support by sending email to support@adobe.com Days, weeks almost 3 months, I have not yet received answers from Adobe. Is there anymore know what other email address that can be used to contact Adobe Support Centre?  Rgds, Budi 

Adobe Firefly üyesi oldu 1 yıllık ücret kredi kartından çekildi ancak düzenleme yapmak istediğimde  kredi limitiniz yeterli değil mesaj yazıyor bir şey yanlık ama ne onu anlamadım

i paid for a years subscription on firefly. i now find increasingly that the program cant upload my image… come back later i am told.  often it will process an image once and when i try another AI i get a another message saying that there is a problem. on top of these more frequent occurances has been the censorship policy meaning that a number of my images are not accepted although more questionable images are seen in MSM every day

Supprime les informations de ma carte bancaire et confirmez qu’aucun abonnement n’est actif. Merci.

Hello Adobe Community.  I'm new here, it's like my first steps withAdobe Subscriptions. I started my subscription as a monthly plan because it's the firsttime with Adobe, and I wanted to test the services before goingwith an annual plan. when I dug looking for a solutionI found that I have to cancel my current plan completelythen start another as an annual plan. The issue is if I cancel my current plan now, a cancellation fee will be charged. Any Idea to help me here? Thank you.

7 day free trial but cannot cancel it - there is no magic button showing in my account. Pls advise 

I did not realize that my free trial had ended today Oct 3th and was converted into a paid subscription today. I noticed the Google pay charge today. For information, I subscribed the plan on Sep 26th, and just cancelled the whole plan today on Oct 3th. I cancelled my plan through Google Play Store app. I wanted to refund.... Can I get refund???Order no.    GPA.3313-6244-1907-13045  

Hello, I have a slightly unusual question. I’m a young beginner photographer, and Lightroom is very important for my work. Unfortunately, I currently have limited financial resources, so paying for a subscription is difficult for me. Where I live, I have access to a cracked version of Lightroom that I could technically use without being detected. However, I’m Muslim, and for religious and ethical reasons, I don’t want to use software that belongs to someone else without permission. So I wanted to ask Adobe directly: would you give me permission to use a cracked version temporarily in my situation? If not, I completely understand and will respect that. I would simply appreciate it if you could tell me whether there is any legal free, student, beginner, or discounted option available for someone in my situation. Thank you for understanding.

Hola, necesito ayuda para recuperar mi suscripción de Lightroom. La suscripción está asociada a una cuenta de Adobe a la que ya no tengo acceso, por lo que no puedo iniciar sesión ni administrar mi suscripción. Quisiera saber si pueden ayudarme a recuperar el acceso o transferir/recuperar mi suscripción en mi cuenta actual. 

Desde agosto que quiero cancelar mi plan y ya estamos Octubre!! Hasta tuve que dar de baja mi tarjeta para que no sigan cobran o me dejarian sin nada. Cada que quiero cancelar me aparece un mensaje rojo que dice “Intentelo más tarde” o a veces ni carga la ventana de cancelación, necesito una solución ¿qué puedo hacer?

O botão de cancelamento não habilitou