Questions

Good afternoon, I wanted to cancel my subscription.

quiero borrar mi cuenta pero no me deja porq mis planes llegan hasta el 13 y 21 de abril , quiero que borren mi cuenta manualmente 

I was told that my Adobe Creative Cloud All Apps plan for student and teachers has expired and renewed at the standard rate. In 2020 I received a teacher discount even though I was a retired teacher. For a period of time, in 2020 Adobe was more flexible on the educational requirements. I would like to ask Adobe to extend my teacher discount. I have proof that I am a retired teacher. I taught Adobe products at several colleges from 1990-2011. Any suggestions on who to contact? Even if it is a long shot, I would like to state my case. I believe it has merit. Thank you, Margaret Phanes.

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi, I started a subscription by accident after a free trial. I cannot cancel because of a failed payment and I want to cancel immediately. I did not intend to continue the subscription. Please cancel it and remove any charges.

Bom dia.  Fiz adesão do teste gratis do plano anual, mas cancelei antes do período de 7 dias. Mesmo assim veio a cobrança de 95,00 na minha fatura, solicito reembolso dessa cobrança, pois foi indevida em virtude do cancelamento antecipado do periodo grátis.  Meu e-mail<removed - kglad>  

I recently created my Adobe account to use Adobe Express through my Airtel subscription. While signing up, I accidentally entered my Date of Birth incorrectly as 2024 instead of 2000.Due to this mistake, my account is now being treated as a minor account, and I am unable to access Adobe services.I request you to please update my correct Date of Birth to 2000 and restore full access to my account. I am willing to provide any required ID proof for verification.

I can’t manage my plan to even check which one I am on or change, it refuses to load, I’ve tried multiple browsers, incognito, turned off adblockers and extensions, cleared cookies, logged out and logged in, every other page seems to work except this one. Seems like a scummy tactic to prevent people from downgrading or cancelling their plan.

I am writing to express my deep frustration as a loyal, paying subscriber who always pays the official price.Currently, Facebook and other social media platforms in Thailand are flooded with sponsored ads (e.g., from a page called "Keygeely Digisoft Tech") selling Adobe plans at incredibly low, suspicious prices. These ads claim to provide full access to Photoshop, Lightroom, and Cloud storage with 90% discounts.It feels incredibly unfair and discouraging for legitimate customers to see these illegal sellers operating so openly and using paid advertising to reach more people. It makes me question the value of being an honest subscriber when Adobe allows this to happen without visible action.What is Adobe doing to protect its legitimate customers and take down these illegal sellers? We expect a more proactive approach to maintain the fairness of your service.

I have canceled my subscription, and I was told I will get my refund with 5 business days . Is that information accurate ?

I'm requesting clarification—and frankly, accountability—regarding GoodStack's denial of our nonprofit application for Adobe products.Our OrganizationAdult & Teen Challenge of Central Canada is a registered Canadian charity operating long-term residential programs. We are not a hospital, clinic, or medical facility. We employ no medical staff. We provide no clinical treatment, detoxification, or healthcare services of any kind.Our program is a faith-based discipleship community where individuals live and work in a supported environment while rebuilding their lives. Residents participate voluntarily. The model is closer to a residential training program than anything resembling medical care.The DenialGoodStack denied our application on the basis that we are a "treatment organization." However, Adobe's published ineligibility criteria state:"Hospitals, clinics, or facilities providing direct medical care"We are none of these. The word "treatment" does not appear in Adobe's eligibilit

Where can I find a template for creating these types of intros, or what keywords should I use to search for them? Animated icon - image - text.https://www.youtube.com/watch?v=xDblh57T3_Ihttps://www.youtube.com/watch?v=baSUg_W3zdU

How do I request a refund???I missed my cancelation for my free trail by a week. Adobe said I was screwed and had to commit to my 1 year subscription at $20 a month. I didnt even find the trail useful and forgot about it. I paid $20 a month for a year for something I never used and I couldnt get out of it. The year is finally up and I got charged again.  I want my money back. This was the worst experience I've ever had with any product.  Scam  

No puedo cancelar la suscripción. Segui las indicaciones de la app pero no me aparece la opción para darla de baja

Hi,I cannot cancel my Adobe subscription because of a payment issue. The system asks me to fix payment before canceling, but I no longer want to continue the plan.Also, I cannot access the support chat.Please help me cancel my plan and waive any fees.Thank you!

Sorry if this isn’t the right community to ask, but I haven’t been able to find a clear answer anywhere. For many years, I’ve had access to an NGO license through TechSoup, similar to student licenses, and as far as I know, I’m still eligible for it. Previously, I’ve had no issues using my credit cards to pay for Adobe Creative Cloud. However, now none of my four credit cards are accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues with the cards. I did manage to complete a payment via PayPal, but I would prefer to pay directly with my Visa or Mastercard. One thing I find unusual is that when entering my card details, I’m not asked for the CVC code—only the cardholder’s name, card number, and expiration date. I’ve already contacted Adobe support, but unfortunately we had difficulty understanding each other due to the supports heavy accent and poor English skills, and the chatbot hasn’t been helpful as it just repea

I’m trying to renew my Creative Cloud teacher plan, but the academic verification link provided by Adobe does not work (it does not load or redirect to SheerID).I have tested this across multiple browsers, devices, and private/incognito sessions, and the issue persists.This appears to be a system issue on Adobe’s side, as the verification process cannot be initiated.I contacted support, but they were also unable to initiate or provide a working verification method. Instead, I was advised to cancel my current plan and repurchase.This does not resolve the underlying issue and effectively shifts the burden of a failed verification system onto the customer, with the risk of paying a higher price.My current charge is $38.58, while support referenced $42.89, which does not match my billing.I’m not comfortable canceling my plan due to a system issue that is preventing verification.Has anyone else experienced this? Is there a way to obtain a working verification link without canceling the curr

My download is still not arrived after a 16 hour wait. Not happy might ask for refund. Nev going to use Adobe again. 

Hello there,I am from Germany. I have subscribed for AI Assistant for Acrobat. I wanted to try the 7-day free trail version but somehow I missed it. I have already paid one months subscription. Now, I want to cancel the subscription but It shows I have to pay 32.92 euros. As I am a student, It’s really tough fpr me to pay that amount. Can I get some waiver or something like that?Thank you in advance for your advice.

Ich bekomme immer wieder den Hinweis, mein Konto würde von mehreren Personen genutzt werden. Das ist falsch. Ich habe die Creative Cloud an nur zwei Rechnern installiert und arbeite immer nur an einem Rechner zur Zeit. Niemand sonst nutzt meinen Account. Der eine Rechner steht bei mir im Büro, der andere zuhause. Es ist also unmöglich, dass ich an beiden rechnern gleichzeitig arbeite. Das ist also genau die Situation, die mein Account erlauben sollte. Dennoch bekomme ich immer wieder den Hinweis, dass eine andere Person mein Konto nutzt und muss regelmäßig mein Passwort erneuern. Ich habe schon mehrfach mit dem Support Kontakt aufgenommen, der aber nicht helfen konnte. Einmal wurde meine Installation ohne vorher zu fragen remote von meinem Rechner entfernt, so dass alle meine Voreinstellungen verloren waren. Genützt hat es nichts. Ich finde diese Situation äußerst nervig und erwarte, dass Adobe hier eine Lösung findet.

On March 23 I was billed $119 ad $250.67. I called the company on March 24 to inquire why the extra $250 charge. I was told that I would receive help and the representative then CHANGED my subscription to yearly and charged me $1,848.19 AND another $188.04. Since March 24, I have called every day and chatted with the company. They have only refunded $616.06 and $249.30 to date which leaves $1,515.49 left. Today March 31, they charged me another $1,232.13! I have reported the company to the FTC and BBB. My next move is to file a civil complaint to obtain the rest of the unauthorized debits/charges to my business account. Because of this incompetence I have had to withhold payroll from my employees for the past 2 weeks! Every representative I talk to says the same thing - they understand and that the refund has been processed. Well it hasn’t and the company keeps charging. Worst experience EVER.

I am being forced to reset my password every couple of weeks because I’m being accused of sharing my account. This is really annoying. I have a laptop and a desktop in the SAME ROOM!! I do most of my work on the laptop for the sake of convenience and mobility, but on many occasions have to use the desktop to handle some of the more intense files...plus it has the advantage of a much larger screen to work on. I paid for the subscription to install and work on 2 devices. Why should I have to sign out of one to work on the other? In fact, I often will be working with Illustrator on the laptop, then go to the desktop to view the file I’m working on with the large monitor, then back to the laptop because I may have to go mobile. THIS IS NOT SHARING MY ACCOUNT! IT’S HOW I DO MY WORK! PLEASE MAKE IT STOP!!!

Quero reembolso da cobrança feita em minha fatura 

Hello, the school where I teach is not displayed. I can't choose these. That's why I've already contacted the support, but the bot can't help me or tell me when there are office hours for real people, who said my school will certainly be added later. But it did not - now you have charged me the full price, although I am entitled to a discount for the teacher.---Guten Tag, die Schule an der ich unterrichte wird nicht angezeigt. Ich kann diese nicht auswählen. Ich habe deshalb den Support schon kontaktiert, jedoch kann mir den Bot nicht helfen und auch nicht sagen wann Sprechzeiten für reale Memschen sidn, dieser meinte das meine Schule bestimmt noch später hinzugefügt wird. Das wurde sie aber nicht - jetzt habt ihr mir den vollen Preis abgebucht obwohl ich berechtigt für den Lehrenden Rabatt bin.

Bonjour a vous, j’ai le même problème de de=ouble facturation comment faire pour annuler un abonnement sans avoir 223 euros de frais de résiliation