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belen.dp
Participant
October 1, 2025
Question

Issue with Billing & Reactivation — Adobe Account Suspended

My Adobe account was recently suspended due to a billing issue. I updated my Visa card information, but the system still shows a billing problem, and the account is not reactivated. Please help. 

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 1, 2025

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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kglad
Community Expert
kgladCommunity Expert
Community Expert
October 1, 2025

you have to fix the payment problem before everything else.

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

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