Issue with Billing & Reactivation — Adobe Account Suspended

Forum|Forum|4 months ago
October 1, 2025
2 replies
64 views

My Adobe account was recently suspended due to a billing issue. I updated my Visa card information, but the system still shows a billing problem, and the account is not reactivated. Please help.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

kglad

Community Expert

you have to fix the payment problem before everything else.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded