key product lost

Forum|Forum|5 days ago
September 28, 2026
4 replies
23 views

Hello. I have a disc containing the full suite of Adobe software, but unfortunately, I don't have the product key. I don't have the original box, and it isn't registered to my Adobe account either; I only have the disc itself. It isn't installed on any of my computers, and it is a very old disc—I believe from 2014. How can I find the product key so I can install the software?

kglad

Community Expert

p.s. this topic should be in the download & install forum, https://community.adobe.com/download-install-615

Peru Bob

Community Expert

If it is CS4 or earlier, you won’t be able to activate it even if you have a valid serial number.
What software is it?

kglad

Community Expert

you have 3 ways to recover a serial number that you once had: it sounds like you can’t use any of the 3 ways and therefore cannot use your legacy software.

1. if you purchased from or registered with adobe (automatically done with cs6), you can check your account, https://accounts.adobe.com

2. if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html,

(mac:) https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

M

Manan Joshi

Community Expert

You seem to have lost all the ways the key could be obtained. However, before going that path I would suggest you to check if the current OS would even install that version of the software. It’s atleast 12 years as per your estimate

-Manan

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