Participant

Question

Me están cobrando un plan que no tengo

Forum|Forum|3 years ago
October 12, 2022
5 replies
11089 views

Instalé la prueba gratuita de Photoshop para terminar unos proyectos para la universidad. Pasados los 7 días de prueba gratis, me llega al correo de que tengo problemas de facturación, tengo que pagar para seguir con la suscripción pero la quiero cancelar. Voy a mi cuenta para "actualizar" los detalles de pago y me sale que no tengo plan. Luego me sale que supuestamente tengo el de photoshop y me dice que no puedo cancelar la suscripción.

Espero obtener respuesta pronto y me puedan ayudar a cancelar la suscripción.

Gracias.

Nicole.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Billing

This topic has been closed for replies.

A

Anonymous

tengo un problema similar, ni siquiera pude usar los dias de prueba por que no me dejo descargar los programas y resulta que tengo un cargo por mas de 1500 pesos mexicanos

kglad

Community Expert

@39630911

did you contact adobe support?

Jeffrey_A_Wright

Community Manager

Nicole, please contact your University if you need assistance with the Creative Cloud plan they are providing you. There are no active individual memberships under the e-mail address you used to post to this public discussion forum.

If you decide to purchase an individual Adobe membership, please use a personal e-mail address to avoid this confusion in the future.

C

candela27423386zf7g

Participant

Hola Nicole; a mi me ocurre lo mismo que a miles, por lo que se ve, no somos los unicos, por este motivo te invito a que denuncies esta estafa por parte de Adobe, al servicio al consumidor en la web de tu país.

kglad

Community Expert

@candela27423386zf7g

but chat's availability varies depending upon the country you're in and your local (esp, browser) settings. you can try another browser or another method of contact:

again, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

C

candela27423386zf7g

Participant

Hola, a mi me ocurre lo mismo, has podido solucionarlo? como has hecho, no hay manera de comunicarse con un agente?

Abambo

Community Expert

The answer @kglad provided here tells you how to communicate with Adobe customer care.

ABAMBO | Hard- and Software Engineer | Photographer

C

candela27423386zf7g

Participant

Te agradezco la respuesta pero no figura en ningun sitio el chat.

por lo que si usted es empleado de Adobe, realizare una denuncia a la OMIC.

kglad

Community Expert

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

C

candela27423386zf7g

Participant

kglad, agradezco mucho su respuesta, pero en la ubicación que desquibre no figura ningun chat, podria enviar una captura de pantalla donde le figure el CHAT?

muchas gracias

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded