Me están cobrando un plan que no tengo

Nicole, please contact your University if you need assistance with the Creative Cloud plan they are providing you. There are no active individual memberships under the e-mail address you used to post to this public discussion forum.

If you decide to purchase an individual Adobe membership, please use a personal e-mail address to avoid this confusion in the future.

Hola Nicole; a mi me ocurre lo mismo que a miles, por lo que se ve, no somos los unicos, por este motivo te invito a que denuncies esta estafa por parte de Adobe, al servicio al consumidor en la web de tu país.

Hola, a mi me ocurre lo mismo, has podido solucionarlo? como has hecho, no hay manera de comunicarse con un agente?

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true