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Participant
Oct 17, 2026 9:10 PM UTC
Answered

Me están cobrando y no tengo ningún plan

Cancele la opción con el tutorial que tienen antes de los siete días, y como quiera me están cobrando. Yo no he utilizado ninguna de las aplicaciones más nunca ni he podido acceder de ninguna otra manera, ya que cancelé el plan y decía en la pantalla que no tengo ningún plan hecho.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Oct 27, 2026 9:40 PM UTC

    Thank you for posting, ​@authentic_passiond9c5.

     

    I understand how concerning it can be to see a charge after canceling your subscriptions, especially when your account shows that you no longer have an active plan.

     

    I reviewed the account associated with your Community profile. The Adobe Stock and Creative Cloud Pro subscriptions started on September 30 and were canceled on October 2. There are currently no active plans on this account.

     

    Could you let us know the date the charge occurred? Please don’t share any payment or other personal account information publicly.

     

    This Community announcement can also help you identify an Adobe charge and determine where it may be coming from:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    I look forward to your updates,

    ​@authentic_passiond9c5, and please update this discussion thread if you have any additional questions.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Oct 27, 2026 9:40 PM UTC

    Thank you for posting, ​@authentic_passiond9c5.

     

    I understand how concerning it can be to see a charge after canceling your subscriptions, especially when your account shows that you no longer have an active plan.

     

    I reviewed the account associated with your Community profile. The Adobe Stock and Creative Cloud Pro subscriptions started on September 30 and were canceled on October 2. There are currently no active plans on this account.

     

    Could you let us know the date the charge occurred? Please don’t share any payment or other personal account information publicly.

     

    This Community announcement can also help you identify an Adobe charge and determine where it may be coming from:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    I look forward to your updates,

    ​@authentic_passiond9c5, and please update this discussion thread if you have any additional questions.

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    N8.
    Community Expert
    Oct 18, 2026 4:12 PM UTC

    ​@authentic_passiond9c5 reported

    https://account.adobe.com/

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