My credit card was billed for a plan I didn't use

Hi there,

We appreciate you writing to us. We checked the account details, there is no active subscription under this email address. We can not discuss the account related info further here because this is a public forum. Please feel free to contact our support team as advised by the expert above following this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

We're sure the problem will get addressed and sorted ASAP.

Hi @Laine96,

Unless a plan is cancelled it automatically is swithced to a paid subscription after 7 days and you have untill 14 days to cancel and get a full refund.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

So what you need to do is cancel your plan as soon as possible so that you don't breach the 14 day period. If you don't find an option to do that yourself contact support at the earliest.

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan