“My Firefly subscription was canceled, but Firefly is still routing to the Firefly credit pool instead of my Creative Cloud generative credits. Please refresh my entitlement priority.”

Thank you for posting, ​@Admirable_elegance38f0.

I understand how frustrating this must be, especially if you've already canceled your Firefly subscription and are expecting Firefly to use credits from another active subscription instead.

I've reviewed the account associated with your Community profile and do not see an active Creative Cloud subscription. I only see an Adobe Stock subscription.

If you have an active Creative Cloud plan, it may be associated with a different account. In that case, you'll need to sign out and sign back in using the account that has the Creative Cloud subscription to access those generative credits.

If you're not sure which account has the active Creative Cloud plan, please review the guidance here:

https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

Can you confirm whether you have another account with an active Creative Cloud plan? Please do not post any email addresses or other account details publicly.

Thanks, and let us know if you have any additional questions, ​@Admirable_elegance38f0.

​@Admirable_elegance38f0 this has been escalated.
Nate