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Participating Frequently
August 20, 2025
Pregunta

Need Help Identifying My Adobe Account for Subscription Charges

  • August 20, 2025
  • 3 respuestas
  • 273 visualizaciones

Hi everyone,

I’ve been getting charged for an Adobe subscription, but I can’t remember which email address I used to sign up. Because of this, I can’t log in to manage or cancel the plan.

I’ve already checked my Gmail accounts for Adobe invoices/receipts but haven’t found anything yet. I also tried the forgot password option with the addresses I usually use, but it didn’t match an Adobe ID.

Has anyone here experienced this before? Is there a way to recover the Adobe account linked to a subscription without knowing the email? Should I go directly through Adobe Support, and if so, what’s the best way to reach them without being logged in?

Any guidance would be really appreciated!

Thanks in advance.

3 respuestas

Participating Frequently
August 25, 2025

Hi @Shivangi_Gupta 
My next payment day will be on 8th September. Will you able to help me before that?

 

kglad
Community Expert
Community Expert
August 25, 2025
Participating Frequently
August 25, 2025

Thank you very much

Participating Frequently
August 22, 2025

Hi @shivangi gupta ,
Would you able to help me to resolve this issue?

kglad
Community Expert
Community Expert
August 22, 2025
kglad
Community Expert
Community Expert
August 20, 2025

you'll need an employee's help.

Participating Frequently
August 20, 2025

thank you kglad,
how can I get it?

 

kglad
Community Expert
Community Expert
August 20, 2025

i expected one would post here by now.  but we can flag @Shivangi_Gupta