Skip to main content
Sapphire Glasses
Sapphire Glasses
Participant
April 4, 2026
Question

No reminder on renewal?

  • April 4, 2026
  • 1 reply
  • 6 views

Hello,

I was unaware that my Adobe account would renew today, I thought there would be a reminder.
I’ve tried to call customer support but the automated assistant keeps hanging up after a while.
Then I tried to speak to the customer chat but no advisors were avilable.

 

Is there anyone I can speak to or contact to help me with my issue?

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2026

    adobe sends an email reminder 30 days before renewal.  check your spam folder.

     

    Sapphire Glasses
    Sapphire GlassesAuthor
    Participant
    April 4, 2026

    I check and clean my spam fairly regularly. Unfortunately I did not see anything marked Adobe.
    Most Adobe emails come through okay such as customer care. 
    Do you know if there’s anyone I can contact? I assume this is a fairly frequent question asked here.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 4, 2026

    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices