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analytical_Genie094e
Participant
October 5, 2026
Answered

No subscription but in reality i do blocked from usage of it but i still pay monthly

i got a subscription which I registered on my school account which made it so no one was the provider. Then adobe blocked me but i couldn't cancel the subscription now i have been trying to contact them for a long time but i just can't seem to be able to have this reverted i lost access to it in september 2025. Can anyone help me with this i dont know if this is the channel were i can get help with this but im officially out of options

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    October 5, 2026

    Thank you for posting, ​@analytical_Genie094e.

     

    I am sorry to hear about the difficulties you've experienced, especially after losing access to the service while still seeing charges.

     

    I reviewed the accounts associated with your community profile and was unable to locate an active subscription on either account. This suggests the charges may be associated with a different Adobe account than the ones currently being checked.

     

    Please review the guidance in the following discussion, which outlines the most common reasons for unexpected Adobe charges and the steps you can take to locate the account that contains the active subscription:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Once you've reviewed that information, please let us know what you find or if you have any additional questions, ​@analytical_Genie094e.

    View reply

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 5, 2026

    Thank you for posting, ​@analytical_Genie094e.

     

    I am sorry to hear about the difficulties you've experienced, especially after losing access to the service while still seeing charges.

     

    I reviewed the accounts associated with your community profile and was unable to locate an active subscription on either account. This suggests the charges may be associated with a different Adobe account than the ones currently being checked.

     

    Please review the guidance in the following discussion, which outlines the most common reasons for unexpected Adobe charges and the steps you can take to locate the account that contains the active subscription:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Once you've reviewed that information, please let us know what you find or if you have any additional questions, ​@analytical_Genie094e.

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