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Andrea346458338sz5
Participant
January 7, 2024
Answered

Pago de cancelación de plan

  • January 7, 2024
  • 6 replies
  • 1047 views

La utilización de este servicio fue mínima, tenía entendido que al finalizar el periodo de prueba mi suscripción sería cancelada. Han pasado dos meses y ahora al cancelar me pide 120€. 

 

Me gustaría saber si hay alguna manera de probar que al utilizar el producto solo una vez en el periodo de prueba el dinero pueda ser devuelto, y si de no ser posible, no tener que pagar para la cancelación.

 

Muchas gracias de antemano.

    Correct answer kglad

    there is no automatic cancellation.  you needed to explicitly cancel during your trial period per https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    also note the penalty for terminating an annual subscription prior to the end of the one year term.

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    6 replies

    M
    maria_andrea_7612
    Participant
    September 27, 2025

    Hello, I need your help please. Could you check if all the programs are fully canceled? On Thursday I canceled them, and that same day I paid almost $112. Now I just received a message saying that I’m being charged $130. Please remove everything or cancel everything for me, and also delete all my credit cards from your system.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 27, 2025

    you can check yourself.  check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?
    only the plan(s) you want?

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 29, 2025

    Hi @maria_andrea_7612,

    We appreciate you reaching out. I looked into your account details and found that you have an active plan for Adobe Indesign, Premiere Pro, Photoshop. 

    Did you follow the steps listed here: https://adobe.ly/4pIVFBg

     

    The subscription has been cancelled for renewal which means it will continue this term (annual or monthly). Did you receive any confirmation email for the cancellation?

    Could you share a screenshot? We'll look into the details.


    ^Shivangi

    M
    Matias388362955qp0
    Participant
    July 26, 2024

    Hola, me encuentro en la misma situación. ¿Conseguiste cancelar sin que te cobraran la tasa esa? Si fuese el caso, me vendría muy bien que me dijeras cómo lo hiciste.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 26, 2024

    @Matias388362955qp0 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      S
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      January 8, 2024

      Hi Andrea,

      We checked your account info. You have an active subscription since last 1 month and 10days. Trial needs to be cancelled by the user on 7th day to avoid getting charged. If the user forgets to cancel and gets charged then refund can be initiated after cancelling the service within 14days.

      As @kglad mentioned above, you may need to go through the cancellation terms and conditions before proceeding through it.

      Let us know if you have any questions.

      Regards,

      Shivangi

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      January 8, 2024

      there is no automatic cancellation.  you needed to explicitly cancel during your trial period per https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

       

      also note the penalty for terminating an annual subscription prior to the end of the one year term.

      for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        January 8, 2024

        Moved the post to Account, Payment, & Plan forum for better support.

        -Manan

        -Manan
        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        January 8, 2024

        Adobe does not track the app usage as such so one gets charged even if you use or don't use the applications. However, you can talk to Adobe support and let them know your situation, if convinced they can wave off the cancellation fee for you. To contact support follow the instructions given below
        1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
        2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
        3. In order to talk to a human type "AGENT" in the chat box
        4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

        P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
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