Paid a subscription to a non-existent email

Question

The moment I try to change it I have to input a verification code sent to said invalid address and I'm stuck.

Jeffrey_A_Wright · Accepted Answer

Unfortunately, I don't the adobe account access app, nor a phone number linked to the account so it seems I can't get it back, but I also can't cancel it because I can't log in neither.

Enlightened the account you are using will work if you click on the Adobe Customer Care link at https://adobe.ly/4oa2Wcj. Please use a different device to contact us. The experience works on a smartphone or tablet if you don't have another computer available. ^JW

Enlightened_judge5C08 · Answer

Recently, I posted on a different account that I was unable to verify my adobe account because it got registered to a non-existent gmail address. Now, I got locked out of the account entirely because of 2 step verification and can't contact an adobe employee through chat as I have to be logged in to a paid account, so I hoped I could reach out to adobe here.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.