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Participant
November 1, 2021
Question

Payment

  • November 1, 2021
  • 2 replies
  • 161 views

hey

adobe premiere don't work in my macbook and i want to cancel/unsubscribe. Please help i don't use this program about one day.

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2 replies

John T Smith
Community Expert
Community Expert
November 1, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ann Bens
Community Expert
Community Expert
November 1, 2021

Moved to Account..... forum.