Dear Adobe Support Team,I hope this message finds you well.I’m writing to report an issue with my Adobe subscription. A payment was deducted from my account, but my subscription has not been updated or activated yet. And also i want to change the plan to yearly student offer for 3999/year.Here are the details: Email associated with my Adobe account: (email id removed by Adobe moderator) Date of transaction: 15 May 2026 Amount charged: Rupees 1516.30 Payment method: Credit Card Please check this issue and update my subscription or refund the amount as soon as possible.I’ve attached proof of the transaction for your reference. Thank you for your assistance,Ubaidurrahiman

Participant

Question

Payment Deducted but Subscription Not Updated

Forum|Forum|16 days ago
May 15, 2026
3 replies
27 views

Dear Adobe Support Team,

I hope this message finds you well.
I’m writing to report an issue with my Adobe subscription. A payment was deducted from my account, but my subscription has not been updated or activated yet. And also i want to change the plan to yearly student offer for 3999/year.

Here are the details:

Email associated with my Adobe account: (email id removed by Adobe moderator)
Date of transaction: 15 May 2026
Amount charged: Rupees 1516.30
Payment method: Credit Card

Please check this issue and update my subscription or refund the amount as soon as possible.
I’ve attached proof of the transaction for your reference.

Thank you for your assistance,
Ubaidurrahiman

Jeff_A_Wright

Community Manager

Thanks for posting to this public discussion forum, @Ubaidurrahiman.

I am sorry that you did not find more value in our services. As suggested by @John T Smith and @Peru Bob please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your commitments, @Ubaidurrahiman.

I don’t see any records of any previous attempts to reach us, so please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum.

Please update this discussion thread if you have any additional quesitons.