Payment Failure

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Thanks for posting about the problems managing your subscription commitments to this public discussion forum, Steven. Did you complete the payment on the 15th, Steve? I am showing a payment was placed and then canceled on the same day.

Make sure you are logged in under your personal account by using the Account Chooser, as discussed at https://adobe.ly/47CJK1l, and then try updating your payment method again, Steven. For your reference, please see https://adobe.ly/3UvIzcr for steps on how to add a payment method and resume access to the subscription. ^JW