Photoshop purchase not listed as purchased in Creative Cloud

Forum|Forum|4 years ago
October 5, 2021
5 replies
1845 views

I ordered two hours ago, still not listed in Creative Cloud.

Go to buy again on the website, it's listed as purchased.

Windows

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

M

Manan Joshi

Community Expert

Moving this to the more apporpriate Account, Payment and Plan forum

-Manan

M

Manan Joshi

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

D

defaultnyfgrrvhkk1eAuthor

Participant

I've been onto Adobe Customer Support for two days - I have a business account that was given to me for Substance Painter, as a 'teams' account thing (I have my own log on thing). I have purchased Photoshop myself on the same email address, but I can not get Photoshop activated. Customer Support are saying I can run either of these without Creative Cloud, which isn't true. They also said I can uninstall it and run both, but I can't as it says I need CC as the other progs (Painter/PS) require CC. CC is such a unneccessary leech, no artist asked for CC or wants it running in the background ever. I can not run PS even though I'm paying for a subscription for both - after two days and my complete willingnesss to pay Adobe for them the only option is to download a cracked version.

T

Test Screen Name

Legend

1. You DO need Creative Cloud. I understand you don't want to, but that's how it works. (If customer support said you don't need to run CC, this is disappointing, and suggests they need more training. The CC desktop app doesn't have to actually be running, but it has to be installed, and signed in, and all it's little daemons have to be about their business).

2. If you have a personal subscription, and you have a teams subscription, you can only sign in to one at a time, and must sign out of the other.

3. You cannot therefore use these two apps at the same time.

4. But you can have both apps INSTALLED.

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