Kyaw Thiha Naing_Oo5385

Answered

Plan not showing

Forum|Forum|5 months ago
January 12, 2026
2 replies
245 views

I want to cancel my trial plan and also remove card. I can't see plan so how to do it?
I also find delete my account but not found. WHY?
Adobe do not have remove bill address and imformation? also delete my account?
Where to delete our private data always store in your database?
I want to cancel my trial plan and also remove card. I can't see plan so how to do it?

Web

Correct answer kglad

contact adobe support via chat or social media.

Legend

Hi @Kyaw Thiha Naing_Oo5385,

Please let us know if you the issue gets resolved by following @kglad's response.

^Shivangi

Kyaw Thiha Naing_Oo5385Author

Can't solve. Any idea?

Community Expert

Community Expert

are you using a mobile phone's safari? (brave won't work on adobe's site.)

Community Expert

Community Expert

start here, https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

Kyaw Thiha Naing_Oo5385Author

I just used safari. So I change new browser(brave browser) but same issue. It can't solve.