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yejin5FE8
Participant
June 30, 2021
質問

Please cancel the subscription and refund the payment. 결제 취소 및 환불

  • June 30, 2021
  • 返信数 1.
  • 239 ビュー

2-3주 전 계정을 탈퇴하였습니다. 그래서 월간 정기결제도 당연히 취소됐을 줄 알았는데 결제가 되었습니다. 너무 깜짝놀라서 계정도 복구한 뒤, 문의합니다. 현재 기준 결제 된지 30분도 안 지났습니다. 정기구독 결제 취소해주시고, 환불해주세요.

I left the account 2-3 weeks ago. So I thought the monthly payment would have been canceled for sure, but the payment was made. I was so surprised that I recovered my account and made inquiries. It's been less than 30 minutes since the standard payment was made. Please cancel the regular subscription and refund.

このトピックへの返信は締め切られました。

返信数 1

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
June 30, 2021

You need to cancel the subscription it does not happen automatically. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

-Manan
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