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May 15, 2024
Question

Please help me cancel Stock subscription

  • May 15, 2024
  • 3 replies
  • 280 views

Hello, I want to cancel the transaction Adobe Stock . Adobe Stock automatically registered, because I wasn't paying attention . Thank you very much for your help

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
May 16, 2024

Are you looking to cancel your subscription or cancel an asset you licensed by mistake?  Two different things.

 

The former requires logging-in to your Adobe Account below to cancel your Stock plan.

https://account.adobe.com/plans

 

The latter requires you to contact Adobe Stock support with the asset ID # that you licensed by mistake.

https://community.adobe.com/t5/stock/ct-p/ct-stock?

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 15, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
May 15, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.