please i need help quickly URGENT

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I just created a subscription for an account I can't log into, and I can't reset the password. What can I do to cancel that subscription, or who can I talk to? It's urgent.

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kglad

Community Expert

use a mobile phone's browser to check your account, https://account.adobe.com

what's it show?

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John T Smith

Community Expert

1 - Opera is not compatible with Adobe, so be sure your use a different, updated browser
2 - This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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