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Participant
August 20, 2025
Question

please i need help quickly URGENT

  • August 20, 2025
  • 2 replies
  • 97 views

I just created a subscription for an account I can't log into, and I can't reset the password. What can I do to cancel that subscription, or who can I talk to? It's urgent.

2 replies

kglad
Community Expert
Community Expert
August 20, 2025

use a mobile phone's browser to check your account, https://account.adobe.com

what's it show?

John T Smith
Community Expert
Community Expert
August 20, 2025

1 - Opera is not compatible with Adobe, so be sure your use a different, updated browser
2 - This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767