Please waive the early termination fee.

Question

Hi,

I signed up for the indesign trial version just to check it out. I forgot to cancel before the end of the trial period and I was charged 26 euros, which is fine. My mistake. But now that I am trying to cancel the subscription, I am being told to pay 143 euros early termination fee. Please could you waive this. I am a new user who was just trying the indesign. I ended up finding it way too complicated with a steep learning curve. I will not use it. Would appreciate if you could waive the termination fee.

Best regards,

Abhishek

abhisheka55413914 · Accepted Answer

​@John T Smith​@Jeff_A_WrightThank you guys for the pointers. The customer service amicably resolved the matter. Have a great evening!

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, @abhisheka55413914.

I am sorry, but refunds are only available within the first 14 days of the start of the subscription. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can review any charges that are applied.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.

I don’t see any records of any previous attempts to reach us, @abhisheka55413914, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

If you have any additional questions, then please don’t hesitate to update this public discussion thread, @abhisheka55413914.

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