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defaultraafgrm9o2sa
Participant
September 24, 2021
Answered

popup window testversion Indesign

  • September 24, 2021
  • 3 replies
  • 240 views

Hi

I have got a yearaccount on InDesign and payed for one year till may 2022. When I start up Indesign (Windows10) a popup window appear that the testversion is over. I closed the windows but then Indesign also closes.

Please help   

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Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

Community Expert
Manan JoshiCommunity Expert
Community Expert
September 25, 2021

Moving this to the Account, Payment and Plan forum, which is a better place for such an issue

-Manan

-Manan
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 25, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
September 24, 2021

Hi @defaultraafgrm9o2sa:

 

Let's start by signing out of your CC account and then back in again. You can do this through the CC Desktop App or through the InDesign Help menu.

 

~Barb

~Barb at Rocky Mountain Training
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