Participant

Answered

Possible Scam Using Adobe Name...Anybody Else Have This Issue?

Forum|Forum|3 years ago
June 7, 2023
27 replies
17282 views

I've recently noticed an automatic withdrawl coming out of my bank account that is listed like this "PP*Adobe Inc 402-935-7733 CA 05/15" in the amount of $16.28. This is a monthly withdrawl and when I look into my Adobe account, I'm not seeing any subscriptions, plans or other expenses that would indicate a monthly charge/withdrawl. I do have a few products from Adobe which do show up in my account however they were one-time purchases and do not indicate any additional fees, subscriptions or charges associated with the products. I'm just curious if anyone else has or is experiencing this issue. My gut tells me this is a scammed charge made to look like it's coming from Adobe.

Billing

Correct answer kglad

@harphot77

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for any valid adobe charges.

K

klsmp

Participant

how can I see if I subscribed to this

kanikas28368183

Community Manager

Hi klsmp,

Hi, I checked the account and can see that the Acrobat Pro subscription is currently in the cancellation process, while the Acrobat AI Assistant subscription remains active.

To review the full subscription details, including status and billing information, please sign in to your Adobe account at https://adobe.ly/4wPwPCY.

I hope this helps clarify things. If you have any questions after reviewing the account details, feel free to let us know, and we'll be happy to guide you further.

Thanks
^KS

K

klsmp

Participant

why would I want an adobe account

harphot77

Participant

mine is pp*adobe inc adobe 🤷🏽 and it keep trying to take either 30 or 37 out

kglad

Correct answer

Community Expert

@harphot77

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for any valid adobe charges.

H

Harmonious_joy5C3F

Participant

This just happened to me too!!! I can't belive its have been happening since 2023 and Adobe have done nothing to secure its payment methods!! I was going to buy Adobe Audition subscription and instead I got failed massage from adobe and the same message you got from my bank!! And got no Adobe subscribtions 😞 !!!!

kglad

Community Expert

if your credit card was scammed that's not the vendor's fault unless the credit card info used was obtained from the vendor.

T

tomica_5636

Participant

I found the same thing on my credit card. The problem is I just created an account with adobe so I could respond to this question. I looked up the PP* Adobe Inc to figure out what it was and I discovered this thread.

kglad

Community Expert

@tomica_5636

contact your cc issuer, too.

M

mike_7679

Participant

Mystery charge for $191.41 on my checking. FRAUD! Need to report this and STOP the paymenr that shows up as 9-3-2024. No contact info given with the debit shown on transactions. I have to do somethi g about this. I had to openan account with adobe to write this message.

kglad

Community Expert

@mike_7679

contact your credit card issuer to report fraud, if that's what you suspect.

H

happy_mentor0101

Participant

Same happened to me...I had to get pretty in your face with the person on the phone. They said they're going to refund my money, we'll see!

kglad

Community Expert

check your account, https://account.adobe.con

I

IrishMommy426

Participant

I just had the same thing but for $29.51. I don't understand how this crap keeps happening...I guess ill.have to shut my card down and get another. Pain in my you know what. Good luck

Abambo

Community Expert

Check https://account.adobe.com/plans and do a complaint at your bank.

ABAMBO | Hard- and Software Engineer | Photographer

gupta shivangi

Legend

Hi Doug,

We appreciate you flagging this. I checkd your account info. There is no active service or transaction associated with it.

austenkp

Participant

Hello I recently ran into the same issue! I have the photography plab and premiere pro oaid annually and last night it tried to get me for 95$ ughh if someone could help that would be amazing

kglad

Community Expert

@austenkp

contact adobe support* to make sure there's not some error they can correct. if they cannot, and you suspect there's been fraudulent use of your credit card, notify your credit card issuer.

*

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

L

Lois34779667bmyd

Participant

I just discovered that I am having the same problem with a double charge to my Adobe account; one of the 10th of the month and the other on the 19th and I only have one suscription. The payment on the 10th does not appear on my Adobe account. I could not get it resolved through Adobe so I am not attempting to dispute the charges through by PayPal account. I hope you got your problem resolved also.