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Doug29413942cd0w
Participant
June 7, 2023
Answered

Possible Scam Using Adobe Name...Anybody Else Have This Issue?

  • June 7, 2023
  • 27 replies
  • 17282 views

I've recently noticed an automatic withdrawl coming out of my bank account that is listed like this "PP*Adobe Inc 402-935-7733 CA 05/15" in the amount of $16.28. This is a monthly withdrawl and when I look into my Adobe account, I'm not seeing any subscriptions, plans or other expenses that would indicate a monthly charge/withdrawl. I do have a few products from Adobe which do show up in my account however they were one-time purchases and do not indicate any additional fees, subscriptions or charges associated with the products. I'm just curious if anyone else has or is experiencing this issue. My gut tells me this is a scammed charge made to look like it's coming from Adobe.

    Correct answer kglad

    ​@harphot77 

     

    check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html for any valid adobe charges.

    27 replies

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 7, 2023

    ...specifically, report the fraudulent use of your card to your card issuer.

    T
    Test Screen Name
    Legend
    June 7, 2023

    It probably does come from Adobe. Unfortunately, if a card details are stolen, one of the most popular ways to use the card is to buy Adobe subscriptions. It's a complicated criminal market; as I understand it, the stolen card is used to buy a subscription, which is then sold cheap to someone looking for "bargain Adobe". After a month or so, the seller disappears, but now they have the card for the person looking for a bargain. Anyway, if you are absolutely sure you didn't buy anything - and nor did a family member etc. who had access to the card - you should report it as stolen and specifically name the Adobe subscription. (If you don't do this, the card issuer will automatically update Adobe's accounts to use the new card, and you are no better off!)

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