Prepaid CC Photography Plan upgrade to 1TB

Up until now, this problem still can not be fixed. I need to use 1tb cloud and i have to cancel the current one and buy a new plan with full price. The upgrade function is not there in the manage account. What a mess!!!

I'm experiencing the same problem. I have 1 year pre-paid Photography Plan and when I click to upgrade the new Lightroom CC storage I end up on a error page telling me to contact CS. I have been trying to contact Adobe support for more than a week. After several attempts, and waiting for hours in lines (the chat wait time estimates are a joke, 3 min. equals 1h), I got to speak with a person that told me I was going to get an upgrade to 121GB for free. But my Lightroom CC remained limited to 20GB. So the next day I tried again. The second person that I got to speak with told me I got 121GB of Creative Cloud storage, not Lightroom storage (apparently those are different things). He then said there was nothing he could do but to escalate my case to a higher level. A couple of days later I get a message (full of spelling errors) to inform that my case was being closed because I could only get extra storage if I paid an additional fee (which was exactly what I was trying to do!). Then I patiently contact CS once more. The Adobe representative offers me once again the 121GB upgrade for free. I explain to him everything all over again and then he says there's nothing else he could do and that I needed to contact the sales team from Brazil, where I live. In sum: nobody at Adobe seems to have the slightest idea about how to deal with this. It amazes me that a company this big proves to be totally unprepared for a major product release.

kanikas17063107​

Hi,

same issue here for my account: No option to upgrade. Even if I try to use the link provided by Kanikas and hit the upgrade button, I´ll run into an issue: " There was an error upgrading your subscription, try again". Already called up customer support and they have tried to cancel my subscription, but it seems without success. It´s been canceled on Friday, but it´s still running. And I´m not on a prepaid plan, I`m paying monthly.

Explanation by hotline rep was: "You have a discounted subscription, so you cannot upgrade." So, conclusion is, If i pay less, but want to pay more for a bigger subscription, Adobe won´t let me give them more money. Wondering how they make money anyway if they don´t take more money from customers who are willing to upgrade their subscription....

This is a disaster, I just suffered more than hour of chat on this upgrade to 1tb and ended worse than I started.  I now have no adobe photo software that is usable.  I am a long term photography plan customer that was trying to upgrade to the 1tb plan with a $56 credit due since I prepaid.  If you talk to adobe on this issue, don't let them "cancel" your plan. 

I am having the same issue  No option to upgrade.  I contacted support on twitter and they said they ar working on it

I have the same issue. Talking with support, and they say me, that i can just can close my subscription and offer new, but i don't see the plan with discount. Sad(

Same issue here. I cancelled my prepaid and now I can't sign up for any plan..

As of this morning, I do actually see the discounted price of $14.99 plus tax. This listed $19.99 plus tax yesterday. The problem is, and I've gone to hell and back trying to get the chat support reps to give me a clear answer on this, is that I'm prepaid through Dec 2018 as I stacked multiple 12 month prepaid codes on top of each other last December. What I really can't find an answer to anywhere, is if I click the button to upgrade my plan, what happens to my remaining 14 months of credit for the old plan that I've already paid for?

I went ahead and upgraded at 19.99/mo since I wanted to use this tomorrow and my storage is maxed out.  I'm sure one of the reps here can help me get credit for the $5 off for a year I should have got.

Does anyone see the 14.99 plan offered? It’s still showing 19.99 for me, even after Kanika‘s Post.