Problem with payment

I have problems with payment. I can't make a payment because I'm from Russia. Can I make a payment with the help of someone who is abroad?

This topic has been closed for replies.

Community Expert

>make a payment with the help of someone who is abroad?

Which may not work for someone in Russia

Russia is killing people in Ukraine, so the US Government has put a ban on Russia
https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

Community Expert

@Добровольный212251937so5,contact support* they can make exceptions.

for others, obviously don't be a financial go-between unless you know op in real life, or understand the risks.

*
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Sign up