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FarooqAK
Participant
August 24, 2020
Answered

PS Acct as recurring , yet now shown as TRIAL ended & BUY

  • August 24, 2020
  • 2 replies
  • 389 views

PS Acct Recurring  & active yet now it shows trial Ended BUY

 

I have a regular Recurring Acct of $ 10/66 for the last few years . Last Deduction was made on 08/20/20

But all of a sudden now the Adobe Creative Cloud says Trial Period Ended & Buy.

Can somebody please HELP to resolve my Problem

THANKS

This topic has been closed for replies.
Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

F
FarooqAKAuthor
Participant
August 25, 2020

 

Manan Joshi

How can I ever thank you. I appreciate your swift response.

Nothing else worked EXCEPT the suggestion SIGN OUT & SIGN IN again. 

All my applications incl PS got activated & working.

It was an agony for me for the last about 2 weeks.You helped & solved.

Thanks so much.

Regards 

Farooq AK

=================================================

Original Query & Answer are give below

QUESTION

PS Acct Recurring  & active yet now it shows trial Ended BUY

 

I have a regular Recurring Acct of $ 10/66 for the last few years . Last Deduction was made on 08/20/20

But all of a sudden now the Adobe Creative Cloud says Trial Period Ended & Buy.

Can somebody please HELP to resolve my Problem

THANKS

 

ANSWER

Manan Joshi just posted in a community you follow.

Aug 24, 2020 11:54 AM in Account, Payment, & Plan

Re: PS Acct as recurring , yet now shown as TRIAL ended & BUY

 

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 26, 2020

Hi Farooq,

I am glad to know that you were able to resolve the issue. I appreciate you posting the update, but there is no need to create a new post for the same you can add your update to the original post and also mark the comment which helped you as correct. I will merge this post to the original one.

-Manan

-Manan
M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 24, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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