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robinsons24659351
Participant
July 29, 2017
Answered

Quero cancelar minha assinatura.

  • July 29, 2017
  • 14 replies
  • 11110 views

Caros, não consigo cancelar minha assinatura. Os canais de atendimento são péssimos e funcionam em horários limitados.

O suporte não funciona e isto é um abuso.

Correct answer kglad

@Dandaras 

 

again, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

14 replies

Participant
January 2, 2025

Também quero cancelar assinatura 

kglad
Community Expert
Community Expert
January 2, 2025

@edlaine_0425 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
November 28, 2024

Também não estou conseguindo cancelar

kglad
Community Expert
Community Expert
November 28, 2024

@marcio_5965 

 

the. contact support.

Participant
September 28, 2024

Não consigo cancelar a minha assinatura, péssimo atendimento 

kglad
Community Expert
Community Expert
September 28, 2024

@claudia_3083 

 

did you read, how to cancel?

Participant
September 14, 2024

quero cancelar minha assintura

 

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 14, 2024

@Dandaras 

 

again, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
September 14, 2024
Quero cancelar ✖️ minha conta
Participant
February 28, 2024

Quero cancelar minha assinatura imediatamente.

kglad
Community Expert
Community Expert
February 28, 2024

@Adriana357491701vf7 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
November 4, 2022

this paltform is too complcated.

i want, but ADOBE have not confirmed TO CANCEL 

all I useed ADOBE WAS TO OPEN DOCUMENTS

ADOBE has lost all credibility as not user friendly and I have losy money on business due them making their products so complicated

kglad
Community Expert
Community Expert
November 4, 2022

adobe has lots of products but if you're opening documents, those sound like they may be pdf's. if so, you can use the adobe reader to do that free of charge.

Participant
October 7, 2020

Preciso cancelar, pois meus hardware é incompativel com os requisitos exigidos.

Participant
June 19, 2020

Quero cancelar e não consigo, multa abusiva, que vai contra o código de defesa do consumidor, vou ao PROCON segunda-feira, pois ADOBE está descumprindo a lei. 

Participant
December 4, 2017

Hi Shenna,

i´m trying to cancel my subscription to a mensal plan to the Adobe Acrobat DC, but following the instructions based on the links you send there is no option to cancel it. I cannot even connect to the chat. Please, could you provide a direct link or email to someone that could solve this ? I´m getting very disappointed with this kind of support from Adobe.

Thanks,

Rubens

Participant
November 29, 2017

quero cancelar e nao consigo ...Digital River nao tem telefone que funciona ...