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QUIERO CANCELAR EL PLAN Y NO ME DEJAN

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46360 vue
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Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema?
PESIMO SERVICIO

kanikas28368183Réponse

Community Manager

Hi Eccentric_Coastad94,

I can see that this situation is frustrating. Based on the account details, you currently have both Acrobat Pro and Acrobat AI Assistant associated with the same Adobe ID.

There appears to be a payment issue on the account. To cancel the subscription, you'll first need to update the payment method. Once the payment information is successfully updated and any outstanding balance is resolved, you should be able to manage or cancel the subscription online.

Please follow the steps below to update your payment details: https://adobe.ly/477hHFX

I hope this helps. If you run into any issues while updating the payment method, feel free to let us know, and we'll do our best to guide you further.

Thanks
^KS

E

Eccentric_Coastad94

Participant

Llevo intentado meses camcelar y no me deja ladrones

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Peru Bob

Community Expert

@Eccentric_Coastad94

What happens when you try?
Is there a payment issue?

You need to have a valid form of payment before you can cancel a subscription and get a refund.
https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Traduire

kanikas28368183

Réponse

Community Manager

Hi Eccentric_Coastad94,

I can see that this situation is frustrating. Based on the account details, you currently have both Acrobat Pro and Acrobat AI Assistant associated with the same Adobe ID.

There appears to be a payment issue on the account. To cancel the subscription, you'll first need to update the payment method. Once the payment information is successfully updated and any outstanding balance is resolved, you should be able to manage or cancel the subscription online.

Please follow the steps below to update your payment details: https://adobe.ly/477hHFX

I hope this helps. If you run into any issues while updating the payment method, feel free to let us know, and we'll do our best to guide you further.

Thanks
^KS

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H

happy_website8e65

Participant

Yo llevo 2 años pagando y no puedo cancelar la suscripción... son unos ladrones..

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AkanshaAshra

Community Manager

Hi happy_website8e65

Thank you for reaching out. We understand your concern about this charge.

We checked the email address used to post this query, but we could not find any active Adobe subscription associated with it.

To help us look into this further, please post your query using the email address that was used to purchase the subscription.

If you are seeing an unfamiliar Adobe charge or transaction, you can also use the Adobe Charge Finder tool to identify the source of the charge:

Identify your Adobe charge | Adobe Account

Please let us know if you have any questions. We're glad to help

^Akansha

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O

Osman

Participant

لم اتمكن من الالغاء بنفسي ارجو من الدعم الفني الالغاء ومسح بطاقتي

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Peru Bob

Community Expert

@Osman

Only you can cancel.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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ShivangiGupta

Community Manager

📝 Thread Summary

The user reported in the Adobe Community that they want to cancel their Adobe plan but the system does not allow them to do so.

📚Best Resolutions for similar issues

If you’re unable to cancel your Adobe plan, try the following verified approaches:

Check whether your plan is an annual subscription with a commitment
Annual plans may restrict cancellation until the commitment terms are acknowledged, and an early termination fee may apply.

Reference: Understand Adobe's subscription terms and refund policies

Cancel directly from your Adobe account (not from the app)
Sign in to your Adobe account in a browser and use the Plans section to cancel. App‑based cancellation attempts can fail.

Reference: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Verify that the plan was not purchased through a third party

Plans bought via Google Play, Apple App Store, or resellers must be canceled through that original provider.

Confirm you are signed in with the correct Adobe ID
If multiple Adobe IDs exist, the active plan may be tied to a different email address.

Check for pending payments or failed billing attempts
Outstanding payments can temporarily block plan changes, including cancellation.

Reference: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

If the exact reason for the cancellation block is not shown in your account, it usually relates to plan commitment, third‑party billing, or account sign‑in mismatches, as documented in the articles above.

📌 For any additional questions, please start a new discussion in the Account Payment and Plan Community so the community can help you better.

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^Shivangi

nightwing37

Participant

intento cancelar la prueba y la pagina no carga para cancelar y desde el dia de ayer estoy intentando hacerlo

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nightwing37

Participant

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J

Jose0D45

Participant

Tengo el mismo problema. Quise cancelar la cuenta y no me aparece el botón. Tampoco me da la opción de contactar vía chat ya que dicen que en estos momentos el servicio no está disponible ¿Qué se hace en este caso?

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C

ChristtianV

Participant

Me pasa lo mismo, aunque la ventaja es que yo uso una tarjeta recargable. Pero que mal que no tenga un boton de cancelacion.

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H

hernang99585453

Participant

Buenas ....quiero dar de baja el plan y no aparece la opcion para hacerlo ! NO QUIERO PAGAR MAS X ESTE MAL SERVICIO ! NECESITO UNA RESPUESTA URGENTE ! les dejo mi mail ..(email deleted by moderator. Please do not post personal information here)

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Abambo

Community Expert

Contact Customer care: Contact Customer Care

...it works: Customer Service on Chat (((Excellent Experience)))!!!

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ABAMBO | Hard- and Software Engineer | Photographer

A

alfredoa26449141

Participant

Si contrataste desde la app a través de iTunes, desde iphone ir a Ajustes/iTunes store y App store y pulsar el id de apple (viene en color azul) aparecerá un mensaje, seleccionar ver id de apple, buscar suscripciones y cancelar.

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J

jorgez69976856

Participant

Me pasa lo mismo, me inscribí al plan mensual y no puedo cancelarlo por que no está habilitada esa opción. De esta manera buscan que se renueve en automático el cobro.

Mal Servicio.

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Kanikas

Legend

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

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L

lauraa3069328

Participant

could you cancel my Adobe plan?

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H

hugo fernandob54446374

Participant

bueno, al parecer el tiempo pasa y los problemas persisten, yo intente cambiar el plan y no pude, cancelar el abono y tampoco pude!! y lo peor es que se comunica un tal "marco" del soporte tecnico diciendo "que gracias a su ayuda habia podido resolver mi problema" ni siquiera leen los problemas de cada uno, ni se calientan en ofrecer un mejor servicio

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