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Lucascarmen
Participant
June 8, 2026
Answered

Quiero cancelar mi suscripción y quitar mi tarjeta se supone que ya lo hice y me llego un cobro de 149 pesos

  • June 8, 2026
  • 3 replies
  • 16 views

Quiero cancelar mi suscripción 

Se supone que ya lo hice y me llego un cobro de 149 pesos y requiero un reembolso porfavor 

 

Gracias 

 

 

    Correct answer ShivangiGupta

    Hi @Lucascarmen,

    Welcome to Adobe Community!

    As per your account details, you subscribed to two plans, Adobe Acrobat Pro and AI Assistant for Acrobat. The second plan is still active which is why you are seeing those charges. Since this is a monthly plan, you can cancel it anytime without paying any cancellation fee. Please refer to this article to know more: https://adobe.ly/4uoxKZ8

    Let me know if you have any questions.



    ^Shivangi

    3 replies

    kglad
    Community Expert
    Community Expert
    June 9, 2026

    post replies in the account, payment & plan forum, https://community.adobe.com/account-payment-plan-4

     

    p.s. change your title to avoid a duplicate message problem.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 9, 2026

    Hi @Lucascarmen,

    Welcome to Adobe Community!

    As per your account details, you subscribed to two plans, Adobe Acrobat Pro and AI Assistant for Acrobat. The second plan is still active which is why you are seeing those charges. Since this is a monthly plan, you can cancel it anytime without paying any cancellation fee. Please refer to this article to know more: https://adobe.ly/4uoxKZ8

    Let me know if you have any questions.



    ^Shivangi

    ^Shivangi
    John T Smith
    Community Expert
    Community Expert
    June 8, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

     

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913