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December 8, 2025
Answered

Re: Can't change/cancel plan or account or contact support

  • December 8, 2025
  • 2 replies
  • 164 views

I ALSO HAVE THE SAME COMPLAIN, PLEASE!! 

    Correct answer Jeffrey_A_Wright

    Reiven, in addition to the suggestions offered by Kglad and Peru Bob, I don't see any usage of the new services you just subscribed to. Have you been able to use Acrobat or the AI assistant successfully? What type of device are you using your Acrobat subscription on? Please see https://adobe.ly/4pQRmmH for more information on what could be blocking you from using your new service from Adobe or managing your plan. ^JW

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    December 8, 2025

    Reiven, in addition to the suggestions offered by Kglad and Peru Bob, I don't see any usage of the new services you just subscribed to. Have you been able to use Acrobat or the AI assistant successfully? What type of device are you using your Acrobat subscription on? Please see https://adobe.ly/4pQRmmH for more information on what could be blocking you from using your new service from Adobe or managing your plan. ^JW

    kglad
    Community Expert
    Community Expert
    December 8, 2025

    @reiven_9705 

     

    what exactly do you see when trying to cancel your subscription?

    December 8, 2025
    it's saying that I won't be able to edit my plan atm
    kglad
    Community Expert
    Community Expert
    December 8, 2025

    start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

     

    and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.