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ArthurKL
ArthurKL
Participant
July 4, 2023
Answered

Re: I have two subscriptions and I don't understand why.

I have been charged for two plans can you explain why please

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    kglad
    kgladCorrect answer
    Community Expert
    July 4, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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    2 replies

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    July 6, 2023

    Hi @ArthurKL,

    Do note that these are peer to peer forums and you are not addressing Adobe here. In order to get help for account and biling related issues you need to contact officially as only they can check your account details. Follow the instructions given be @kglad and contact Adobe suppport they will help you.

    -Manan

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    -Manan
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 4, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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