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C
cwenga_2924
Participant
June 28, 2025
Question

Re: Subscription renewals and cancellations

  • June 28, 2025
  • 3 replies
  • 116 views

I need to lodge a dispute with Adope. How do i go about?

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    June 30, 2025

    Hi there,

    We are here to help. Could you share the details? 


    ^Shivangi

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 28, 2025

    This is a public forum, not Adobe support... other users may not see your account
    For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
    https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

    C
    cwenga_2924Author
    Participant
    June 28, 2025

    I am resending an email I send on the 15 June 2025, perhaps to a scammer Adope. Am glad you are the genuine one. Please find attached dispute, refund that R435+- and stop trying to deduct from my account IMMEDIATELY.

    These deductions are in dispute please stop them or withdraw your services,IF ANY.

    On Sun, 15 Jun 2025, 09:21 Adobe, <message@adobe.com> wrote:
    Adobe
    Your subscription could be suspended.
    Hi Cwenga Pakade,

    We discovered a billing issue on 2025.06.14. Please review and add your payment details from your Adobe account (no sign in required). This link opens a one-time session and will expire after 7 days.
    Update your payment
    Your subscription

    There’s an issue with your payment details for:


    PLAN PRICE
    Acrobat Pro
    Annual Plan, Paid Monthly R381,00/mo

    Subtotal: R381,00/mo
    Tax/VAT: R57,15/mo
    DUE: R438,15/mo

    Have a nice day.

     

    On Sat, 28 Jun 2025, 11:31 Adobe Community Mailer, <noreply@mail.community.adobe.com> wrote:
     

     

    		Adobe Product Community
     
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 28, 2025

    there's no adobe email with which you can intiate contact.

     

    that said, did you ever start an adobe trial or subscription?

     

    do you have a subscription with the email where you received an email from (perhaps) adobe?

     

    check your account, https://account.adobe.com

    what's it show?

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