Skip to main content
Jb Line
Jb Line
Participant
April 29, 2026
Answered

REFUND REQUEST

  • April 29, 2026
  • 3 replies
  • 33 views

Hello Adobe Support,

I would like to request a refund for a recent charge on my account.

I was charged ₱377.44 on April 29, 2026 for an Adobe Lightroom subscription. I was under the impression that I had already cancelled my free trial before it ended, and I did not intend to continue with a paid subscription.

I kindly request a full refund for this charge, as it was unintentional. I have not used the service after the trial period.

Here are my transaction details for reference:

  • Merchant: Adobe Systems Software Ireland Limited

  • Transaction Number: BL3434608132

  • Reference Number: 836039700

I would also like to ensure that my subscription is fully cancelled to avoid any future charges.

Thank you for your understanding, and I hope for your kind consideration.

Sincerely,
Jb Line

      Correct answer ShivangiGupta

      Hi ​@Jb Line ,

      Adobe offers a full refund if a subscription is canceled within the first 14 days of purchase. I can confirm that your refund was initiated today after you canceled your plan. Please note that it typically takes 12–14 days for the refund to be processed and reflected in your account.

      We appreciate your patience.

      Additionally, we’d love to hear your feedback. What led to your decision not to continue with the subscription? Your insights help us improve our offerings.

      ^Shivangi

      3 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      April 29, 2026

      Had you cancelled previously, you should have received an email confirmation.

      Check your spam folder.

       

      Nancy O'Shea— Product User & Community Expert
        Jb Line
        Jb LineAuthor
        Participant
        April 30, 2026

        Thanks! The refund was successful.

        ShivangiGupta
        Community Manager
        ShivangiGuptaCommunity ManagerCorrect answer
        Community Manager
        April 29, 2026

        Hi ​@Jb Line ,

        Adobe offers a full refund if a subscription is canceled within the first 14 days of purchase. I can confirm that your refund was initiated today after you canceled your plan. Please note that it typically takes 12–14 days for the refund to be processed and reflected in your account.

        We appreciate your patience.

        Additionally, we’d love to hear your feedback. What led to your decision not to continue with the subscription? Your insights help us improve our offerings.

        ^Shivangi

        ^Shivangi
          Jb Line
          Jb LineAuthor
          Participant
          April 30, 2026

          Thanks! I just got my refund earlier than I expected.

           

          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          April 29, 2026

          Log in and go here to check your account to determine your status https://account.adobe.com

          You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
          After 14 days the trial becomes a subscription and there is no refund
          See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

          This is a public forum, not Adobe support... other users can't help
          To contact support see the CORRECT ANSWER at this link
          https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

           

            Jb Line
            Jb LineAuthor
            Participant
            April 30, 2026

            Thanks! I just got the refund recently today.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices