Answered

Refund Request

Forum|Forum|6 months ago
December 9, 2025
2 replies
261 views

I cancelled my subscription on tyhe 25th November well before the 14 days but I have been charged and i would like my refund please.

Correct answer John T Smith

This is a public forum, not Adobe support... other users may not see your account
Employee Rikk Flohr has account advice
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

H

hsiang-chun_7380

Hi there, I have the same issue, I am trying to find online support but I haven't found any of it.

Could you please advise how did you reach out an agent please?

Thank you in advance 🙂

John T Smith

Correct answer

Community Expert

This is a public forum, not Adobe support... other users may not see your account
Employee Rikk Flohr has account advice
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

kglad

Community Expert

did you also cancel your acrobat subscription? ie, check your account, https://account.adobe.com

what's it show?

eg, any subscriptions?

P

pesh_0968Author

I cancelled the full subscription. I have chatted with an agent and I have
been told a refis being processed and I should get it within 5 to 7 days.

Thanks

kglad

Community Expert

thanks for the follow-up, and good news.

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