I have been waiting for three weeks but still not recived resolution. Adobe Case ADB-42682384-F0D9. I redeemed a code to extend my exact same plan. But the system created a new parallel plan. Contected Customer support. They canceled the new plan and said a replacement code will be issued in 24-72 hours. I have been following up for three weeks now. I have still not recived a replacement code. Why is it not being resolved?
I have used the steps listed at https://adobe.ly/4rSCLZI . I don't know what additional information they need. They need to tell me if they require something. I understand that this is public post, not support. But I am not reaching anywhere with support. Contacted them repeatedly. Each time got the canned reply that is active on a priority. At least they should restore the original Nov 2027 date from the redeemed code, so it is not a total loss for me. Just canceling the code and then not providing a replacement even after three weeks is very unprofessional. And complete siience on top of that. It is not Neweggs's fault, so not good to do a credit card dispute.
I finally received the replacement code. Thanks for listening to me and trying to provide helpful comments.
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