Question

Request for Cancellation and Refund of Subscription

Forum|Forum|7 months ago
December 10, 2025
2 replies
214 views

Hello. I noticed today that my subscription was renewed, but I was not notified ahead of time, and the company I used it for is no longer in business. I cancelled the subscription today (with 365 days left in the plan), but the cancellation only takes affect in December 2026. Is it possible to cancel today and receive a refund since I will not be using Adobe going forward? Thank you for your help.

kglad

Community Expert

about 30 days prior to renewal, adobe sends an email reminding you of the renwal and it's cost. with an annual subscription paid monthly you should cancel after the 12 payment is received and before the renewal date.

S

sarahb70892316Author

Thank you. I didn't get the email this year (even checked my junk mail) and I just got charged for an entire year! If anyone knows who I can actually call in account services, that would be great. But I can't find a contact email or number anywhere on the site.

Jeffrey_A_Wright

Legend

Sarah, I am sorry you are no longer finding value in our services. Please click on https://adobe.ly/48vzfgt to speak with a member of our team who can help you. Please use a different device if you are redirected to this public discussion forum or are unable to reach a human. ^JW